Customer Feedback

Nationwide Power is committed to providing the best quality of service to all of our customers. From time to time, our customers let us know how we are doing by going out of their way to tell us their thoughts. We in turn like to share these with you so that you can get a feel for what it is like to trust Nationwide Power with your critical power environment and to see what fuels our drive to be the very best.

October 27, 2017

"Good communication prior to visit. Great work. Overall, happy with the visit."

- Paul C
Iowa

October 16, 2017

"David was awesome. He did a great job and explained what he was doing. He was prompt, courteous, and professional. We look forwarding to working with him in the future!"

- Steve T
California

October 16, 2017

"Tech was very helpful and knowledgeable. He spoke simply so I could understand."

- Paul F
Illinois

October 12, 2017

"Kirk is an excellent tech and represents his company well."

- Kevin B
Connecticut

October 05, 2017

"I appreciate the time that Todd spent explaining to me what he did, explaining the results and how it would/could affect system uptime. I also appreciate being kept in the loop through the various steps of the procedure as far is taking the unit off-line, bypass, and back on-line."

- Mark T
Indiana

October 04, 2017

"Love our tech. Kirk is friendly, informative and ultra knowledgeable!"

- Tim H
Massachusetts

September 25, 2017

"The support and communication with Nationwide Power is very good! Carl is very thorough. He always schedules in advance and is prompt when he shows up!"

- Dan H
Colorado

August 07, 2017

"Rusty is a dependable, friendly professional. Always good to see him for our Preventive Maintenance’s. He’s the best Field Engineer we have had over the nine years I have been here."

- Lisa S
Mississippi

July 27, 2017

"Always impressed by Todd. He took the time to walk me through the step-by-step proper shut-down procedures of our UPS, and even had me physically go through a full cycle. I had him quote another property of mine for UPS service, on the basis that he is that good of a tech. I am willing to do what I can to get him into another building that I oversee. When you work with someone of his knowledge and professionalism, I’d be a fool to do anything less."

- Ryan M
Illinois

July 24, 2017

"Because of Ken’s professionalism and expertise, you have gained our business from a competing vendor."

- Darrell W
Nevada

July 24, 2017

"Larry is awesome. I would highly recommend Nationwide Power to everyone, based solely upon our interaction and Larry’s knowledge."

- Jim E
Michigan

July 12, 2017

"Great service & always willing to explain any issues he finds."

- Anthony M
Florida

July 10, 2017

"Darren is and has always been very professional when working for my company. I hope we continue working with him for our UPS service needs."

- David B
Arkansas

July 06, 2017

"Always happy with the work that Craig performs. We trust in his ability and his competence!"

- Robert W
Florida

June 05, 2017

"Larry was very knowledgeable and was able to answer all of my questions as well as follow the corporate policies for vendors on site."

- Michael W
Michigan

May 30, 2017

"John’s services and support for our UPS systems on site has been great."

- Jeff S
California

May 05, 2017

"Todd is a great technician. He is always friendly and performs his tasks in a professional manner."

- Dale M
Illinois

May 01, 2017

"This was our first service with Craig. He did a great job and his communication was awesome. Thanks!"

- Barry H
Florida

April 06, 2017

"A good professional experience and the final report was nicely laid out as well. Although I was not on site, there were no negative comments regarding the Field Engineer’s visit."

- Jeffrey C
Louisiana

March 23, 2017

"Larry is always willing to answer our questions and provide options. He listens to our concerns and follows up well."

- Greg M
Indiana

March 23, 2017

"Last week we received a pallet of UPS batteries at our facility which prompted concerns for storage from our facilities department. I called your service coordinator and in less than an hour, Brian was onsite to install them and to test our UPS’s. He did an outstanding job in tackling the project, communicating with my onsite people, and following back up with me on progress. The care and maintenance was done very efficiently with no troubles at all. I commend Brian on his high level of customer service and workmanship. We appreciate his friendliness and efforts."

- Joel H
Illinois

March 20, 2017

"Having worked with Kirk for several years now, I can say that he is personally one of the most consistent Engineers I have worked with in all fields. Always schedules in advance and is on time or a few minutes early. His service is the reason I stuck with Nationwide Power as opposed to any competitors when we upgraded."

- Carlo A
Massachusetts

March 15, 2017

"Wonderful service and a fair, competitive price."

- Lance S
Georgia

March 14, 2017

"Very professional service. Will continue to use."

- Kevin M
Texas

March 01, 2017

"David did great in determining that a part was not required and took responsibility for returning it. He also scheduled a follow-up service with an OEM to correct a firmware problem."

- Michael H
Maryland

February 28, 2017

"Robin does a great job and also does a nice job explaining any questions I have about our UPS."

- Josh M
Iowa

February 28, 2017

"I’ve had other vendors servicing my equipment before but none of them took the time to include me in what they saw or what they were doing (thanks Nationwide Power tech). The software NP has adopted for their inspection tool is phenomenal. On-time service and the tech’s abilities were far better than competitors. Bravo, keep up the good work. I only wish that I had Nationwide Power before now."

- Jim C
Illinois

February 08, 2017

"Carl was very professional and efficient. He arrived early and was very proficient. He exceeded our expectations."

- Jason B
Colorado

January 23, 2017

"Brian was very professional and explained in detail the process of the repair. He notified myself and department when the repair was complete."

- Bob S
Illinois

January 23, 2017

"The field engineer, Craig did an excellent job during the recent major preventive maintenance of our UPS system. The work was completed on a Sunday and required coordination of internal resources and 2 vendors. I remain impressed with Craig’s professionalism, technical expertise, and customer service focus. Excellent work."

- Ernesto B
Florida

January 12, 2017

"Craig is ALWAYS professional, skillful, prepared, and informative in all his visits here."

- Ben L
Florida

January 09, 2017

"Please compliment Todd on the job he performed. Professional and caring, he took the time to understand the issues and the critical nature of the load that the UPS was carrying. He offered suggestions and reviewed the report with me. He stressed the need to consider battery replacement and supported the recommendation with data from the report."

- John L
Illinois

January 09, 2017

"Very satisfied with both the Preventive Maintenance and the Battery Replacement tasks. I think this is a good value, and will continue to use Nationwide Power and recommend to colleagues and to others in my field. Only my second year with your group and I see no reason not to expect the best from Nationwide Power. Thanks."

- Scott M
Illinois

December 19, 2016

"The engineer was patient and explained the process to me, since it was my first Preventive Maintenance. I really appreciated the extra effort."

- Bob F
Oklahoma

December 12, 2016

"Todd was extremely knowledgeable and professional during his visit. I feel the service we received was far above that from prior service providers. This was our first encounter using Nationwide Power, and the first impression was certainly a positive one."

- Bill B
Indiana

December 01, 2016

"Craig was professional and answered my questions completely"

- Terri B
Florida

December 01, 2016

"Darren is very personable and knows these systems inside and out. He also explains what’s happening or will happen, which is very valuable information for our site."

- Scott G
Texas

December 01, 2016

"Great service. Very complete inspection with clear recommendations."

- Jason F
Illinois

November 30, 2016

"Eric is a great asset to Nationwide Power and is always extremely courteous and knowledgeable when servicing our equipment."

- Nik L
Oregon

November 29, 2016

"Brian did a great job and everyone was pleased with his work. Very professional!"

- Rick W
Wisconsin

October 25, 2016

"Todd was great!!! I have had issues with our previous vendor and was happy to have the knowledge and experience from Todd"

- Doug C
Illinois

October 17, 2016

"Todd was extremely helpful. I am new to this position so he took time to walk me through the system and educate me on various things to look for and how to react to them. It is obvious he has a great deal of knowledge and I was appreciative of his willingness to share it with me."

- Kevin L
Illinois

September 29, 2016

"Joseph is a very knowledgeable engineer and I have used him as a resource several times. He is always very prompt and accurate with his answers and solutions. He is a very valuable asset to the company."

- Larry B
Missouri

September 28, 2016

"Larry made an extremely difficult situation for me to manage from my remote location, as seamless as it could possibly be. I work with many, many vendors and it’s a real pleasure to work with someone as reliable and knowledgeable as him. If you ever need a recommendation, please feel free to use me. I would be happy to let any of your clients know the positive experience I had, in what can only be described as a difficult situation."

- Karen B
Texas

September 27, 2016

"Field Engineer Kirk is a credit to your company. He is professional, punctual, and very courteous."

- Rob F
Massachusetts

September 27, 2016

"Robin was very professional and thorough during his visit to perform preventive maintenance on our UPS system.”"

- Bruce H
Minnesota

September 26, 2016

"Todd was courteous and timely. He was professionally dressed in a Nationwide Power polo and explained the procedure very thoroughly."

- Ron R
Illinois

September 01, 2016

"Todd was extremely helpful and efficient, and kept us informed all along the way"

- Jason F
Illinois

August 27, 2016

"Robin was great and went above and beyond to help us troubleshoot our generator."

- Tim M
Iowa

August 26, 2016

"Todd arrived on time and completed his inspection. I asked several questions about the alarm interface from our programmable logic controller to the UPS. Todd explained the operation and I asked if we could test. Todd obliged and we discovered some issues that need to be corrected by our PLC programmer. I greatly appreciate Todd’s expertise and patience. Thank you."

- Wayne P
Illinois

August 25, 2016

"Chris is great. He well informs us about our equipment and his work at our site is most satisfactory. He is always on time and communicates well. I feel we are in good hands."

- Allen M
Georgia

August 12, 2016

"Larry is the best UPS tech I’ve ever dealt with in my 8 years of being responsible for my company’s critical power"

- Adam H
Michigan

July 28, 2016

"Larry is awesome!!! On time, hard-working, professional, and a blessing to work with."

- Eugen S
Michigan

July 11, 2016

"Rusty always contacts me prior to visit. He arrives on time, goes right to work, and is very courteous and polite. Awesome job!!!"

- Swinford B
Louisiana

June 22, 2016

"Darren explains in detail what he is going to do when he performs the preventive maintenance, which makes the customer feel very comfortable."

- Dennis W
Louisiana

June 16, 2016

"Brian was very professional. He not only scheduled well in advance, he also called me on the day of the maintenance to let me know he was on his way."

- Tim N
Illinois

June 03, 2016

"We have always had great service from Nationwide Power and your Field Engineers are top notch. They take the time to explain what the finds are; good or bad. Most importantly to us, they perform their task in a safe manner."

- Tim P
Texas

June 03, 2016

"Nationwide Power has always provided us with 110% commitment, outstanding quality, and fast service… all this combined with great pricing. Who would ask for anything better? Thank you for making my life easier!!!"

- David C
Maryland

April 20, 2016

"David is both professional and courteous. Nationwide Power is truly a great value and contractor."

- Paul K
Maryland

April 06, 2016

"I just wanted to let you know that we just got done with our major UPS PM’s this last weekend and you have a great technician in Craig. Between sales and him, you do a great job selling your product and your company. Thanks."

- Ron W
Florida

March 08, 2016

"Brian is an excellent engineer. He’s been on our account for several years. He’s very knowledgeable and thorough.”"

- Tony K
Illinois

March 02, 2016

"Todd was extremely intelligent and his customer service skills are excellent. It was a pleasure having him here at my site."

- Jose A
Illinois

February 22, 2016

"Chris is a fine technician and we are very happy with him and his knowledge of the product. He is the reason that your company stands out over the competition."

- John B
Georgia

February 10, 2016

"Brian is a fantastic tech. He explains everything you need to know about your system."

- Tony M
Illinois

February 09, 2016

"Always look forward to working with Nationwide Power. Breck does a great job!"

- Shawn B
Texas

January 28, 2016

"Todd has been here several times to help us. Top notch tech! Explains everything he is doing so we understand and gives us valuable feedback when he performs maintenance and testing."

- Dave N
Illinois

January 28, 2016

"John did an excellent job. He was clear and concise."

- Scott F
California

January 12, 2016

"Nationwide Power has done a great job for us for quite a few years now. That is why we keep renewing our contract with them."

- Mike K
Missouri

January 07, 2016

"Appreciated Carl’s attention to detail and experience, as well as his time to ensure that everything was working properly prior to finishing up and taking off."

- Kevin J
Colorado

January 07, 2016

"Great service, work completed ahead of schedule."

- Patricia L
California

December 29, 2015

"This was a phone service call- just a quick question and they helped us very rapidly. Then, they sent some documentation so we would have it for future reference. Very helpful!!!"

- Heather J
Oklahoma

December 01, 2015

"Very happy with your service and Dave as our tech."

- Mark C
Maryland

November 25, 2015

"We were very satisfied. The Field Engineer was very knowledgeable and checked in with us throughout the various stages of the maintenance. Great job."

- Ed R
New York

November 25, 2015

"Our Field Engineer was knowledgeable, experienced, and answered all questions to our satisfaction. I feel that our UPS is in good hands with our Field Engineer and Nationwide Power."

- Sherron T
Maryland

November 19, 2015

"Todd really knows his stuff, and he’s terrific about explaining everything. He stayed late to show me more information and is a very swell guy."

- Douglas B
Illinois

October 23, 2015

"Brian is very knowledgeable in his expertise and area of work. He always explains the working of the UPS. The last service call was exceptionally important for us as we were troubleshooting an issue with the generator.”"

- William N
Illinois

October 20, 2015

"Brian is a very knowledgeable and helpful Engineer."

- Robert D
Illinois

October 12, 2015

"Dan was on time and very professional. Send him back any time!"

- Mark D
New York

October 05, 2015

"Brian must be the consummate professional in his field. His work & information provided is much appreciated."

- Allen A
Wisconsin

October 05, 2015

"Fantastic job. My UPS is providing power like a champ."

- David A
Illinois

October 05, 2015

"Field Engineer was on time and did a great job. Thank you."

- Robert R
California

October 01, 2015

"Site visit was not necessary. Carcello provided excellent remote assistance and was extremely helpful in explaining our issue and how to resolve it! Thank you!”"

- Preston G
Ohio

September 28, 2015

"Nationwide Power always does a good job for me. Lance and Joe really pay attention to the details in getting a job done right."

- David S
Nevada

September 23, 2015

"As usual, painless and perfect preventive maintenance service."

- Todd R
Florida

September 18, 2015

"Great people, great company. Highest level of professional services!!!"

- Alex L
Ohio

September 11, 2015

"Great work. Chris is top of his class in service. Thank you.”"

- John B
Georgia

September 08, 2015

"The field tech explained everything and answered all of my questions. Very good experience."

- Chuck M
Iowa

August 27, 2015

"Great communication; turnkey repairs from our end. Excellent follow-up and explanation on recommendations, etc."

- Scott M
Illinois

August 26, 2015

"Rusty was here for my Preventive Maintenance earlier in the year and returned to do the battery installs. He always arrives on schedule and is a pleasure to work with."

- Russell W
Florida

August 18, 2015

"Henry always does a good job and makes it a point to discuss what he did and what his findings are. He always calls me in advance to schedule his appointment."

- John M
Delaware

August 07, 2015

"We have had a long standing relationship with Luis, and he has always done an excellent job for us on service calls."

- Jim F
Missouri

August 04, 2015

"Kirk was prompt, professional, and fully able to take care of our issues, even though the part came delivered with a bent frame."

- John B
Massachusetts

June 29, 2015

"Very good phone support"

- Kenny H
Kentucky

June 12, 2015

"Lawrence is always helpful, professional and informative."

- Joe R
New York

June 10, 2015

"Carcello’s professionalism and technical knowledge is outstanding and our company relies on his expertise when issues arise. He is very much valued by the management here."

- Castor U
Indiana

June 09, 2015

"Kirk knows his job and does it extremely well. Thank you."

- Kevin H
Massachusetts

June 08, 2015

"Larry is a stellar engineer."

- Steve B
Michigan

June 07, 2015

"Good work and professional!"

- Wilfred S
New York

June 02, 2015

"Same engineer as previous visits. Always professional and he understands our environment. The continuity of engineer is helpful."

- Paul M
Pennsylvania

June 01, 2015

"Very happy with the service I received and would recommend Nationwide Power."

- Udi B
Massachusetts

May 28, 2015

"Henry did a great job. He took the time to explain everything that needed to be done and provided recommendations."

- Richard B
New Jersey

May 21, 2015

"Tech took the time to answer all my questions and help me understand the tasks he was performing"

- David B
Oregon

May 20, 2015

"We would request this technician again. He was very good."

- Kraig J
Florida

May 14, 2015

"Brian was out to visit our Illinois location yesterday and did a fantastic job. He was on time, focused, knowledgeable and detail-oriented. He was able to do the start up as we requested on our 3x UPS units. One of them had a fault on startup and Brian was able to get it working. The other two were brought online without issue. Brian was only onsite for a couple hours and was able to do all of the required work in that time. Before Brian left, we had tested each of the units under current load and off of bypass mode to my satisfaction. There is a formal write-up that Brian will be sending to us and we will include that in our plant documentation. I have full confidence that our units will be able to provide battery backup and line conditioning now. I won’t hesitate to recommend Nationwide Power for our needs in our other North American facilities in the future."

- Timothy P
Illinois

May 06, 2015

"Field Engineer, Larry handled support via telephone very quickly. Thank you."

- Jill L
Ohio

April 24, 2015

"It’s clear that Nationwide Power has the necessary experience. I have had bad experiences with other providers."

- Jeff F
Texas

April 15, 2015

"Our Field Engineer, Breck was very helpful regarding the current condition of our batteries. He also offered suggestions regarding replacing our 11 year old UPS. Nationwide Power has provided us with quotes on a couple of Eaton 9355 units."

- Bob S
Texas

April 07, 2015

"Nationwide Power Field Engineer, Henry walked me through the message screen and explained all the data I was reading back to him."

- Joe M
California

April 06, 2015

"Field Engineer, Larry was very friendly and explained the work that needed to be accomplished. Thanks Nationwide Power."

- Jason R
Michigan

April 01, 2015

"Nationwide Power has proven to be a reliable and efficient provider. The Nationwide Power Field Engineer, Carcello is a great professional."

- Tom G
Indiana

March 27, 2015

"Our Nationwide Power Field Engineer, Rusty showed up on time, was efficient and thorough. We are very happy with the visit."

- Russ W
Florida

March 18, 2015

"Everything went off without a hitch, and the work looks clean and professional. It took us a bit longer than scheduled to be ready, but your Field Engineer took it all in stride and finished the job. Thanks Nationwide Power!"

- Robert W
California

March 18, 2015

"Our Nationwide Power Field Engineer, Larry, is both courteous and professional at all times. He’s extremely knowledgeable and communicates his findings in a timely manner."

- Karen B
Michigan

March 08, 2015

"The Nationwide Power Field Engineer, Henry did a great job. He was knowledgeable, professional and efficient. Very good first experience with a new UPS vendor."

- Fred G
Delaware

March 02, 2015

"The technician, Breck was very professional and diligent in his work."

- Chris B
Texas

February 02, 2015

"We are very pleased with the maintenance and emergency service that Nationwide Power has performed on our APC Symmetra PX UPS. This particular unit is vital for one of our Special Operations Centers and we find that the services that have been rendered by Nationwide has been prompt and professional. The Field Engineer was familiar with the site and went directly there without assistance, which freed me up to do other work. The tenant of the building was very satisfied…Thank You!"

- David H
Florida

November 10, 2014

"The Nationwide Power Field Engineer contacted me for scheduling since he knew the approximate time of our plant shutdown. We scheduled the battery change, he showed up on time, and provided the service in a professional manner exactly as you would want a vendor to do. Great job!"

- Randy P
Georgia

October 08, 2014

"Nationwide Power always goes above and beyond with service."

- Janet L
Wisconsin

September 30, 2014

"Always great working with Nationwide Power’s Field Engineer. He’s very professional and with great technical skills."

- Pablo R
Georgia

September 29, 2014

"Great service – excellent engineer!"

- Mason D
Illinois

April 02, 2014

"Punctual, professional, and friendly as always. I appreciate the technician’s level of knowledge and ability to get the job done quickly and efficiently. He continues to reinforce our confidence that Nationwide Power is the best option to support our business critical systems. His competence reassures us that if there was ever an emergency need for your services, we would have the technicians and support required."

- Jacob M
South Carolina

March 25, 2014

"Your Field Engineer is always on time and completes his tasks in a professional and timely manner. He gives a high level review on our systems upon completion and makes sure there are no questions prior to his departure."

- Robert A
Massachusetts

February 19, 2014

"The Nationwide Power Field Engineer helped me troubleshoot our issue over the phone. He was very helpful, and helped us fix our issue."

- Mike L
Michigan

October 25, 2013

"We had our annual ‘Maintenance Summit’ with all the maintenance supervisors from around the country here at our facility this week and one of our topics was UPS service providers. You guys received high praise. One thing I noted was the outstanding communication your company provides. You cover it all and I’m not left wondering anything. I was with another service provider for 10 years and extremely hesitant to switch to Nationwide, but have been pleasantly surprised. We have one distribution center that has not made the switch yet… but after discussions this week, I think it’s only a matter of time. Anyway, I just wanted to comment on a job well done."

- Scott L
Florida

October 11, 2013

"Great customer service and very willing to accommodate our schedule."

- Jeff F
Texas

August 28, 2013

"I wanted to take the time and effort to thank the Nationwide Power Field Engineer, Larry for his recent exemplary work here at the university. During our recent significant issues with our primary datacenter UPS, Larry was responsive, timely, detailed and methodical. His reports after his research were helpful and detailed, such that I could help explain the situation(s) to others. When I voiced significant concerns, he calmly and with great confidence walked me through a very challenging situation. Additionally, he took significant time to personally speak to other dedicated personnel here to bring them along in understanding both the situation and his approach to resolving the issue(s) we were experiencing.While I hope to never again experience a total UPS system drain on the last weekday of final exams, I have renewed confidence that the university is supported by a dedicated and knowledgeable staff at Nationwide Power.I would also like to mention that I received a call to ask for a reference for Nationwide Power, which I was more than happy to respond positively to. The timeliness of the request was amazingly ironic as I’ve never had one before so I wanted to share.It’s been a pleasure to work with Larry, and since exemplary service is so very hard to come by these days, I felt strongly that it needed recognition."

- Steve G
Michigan

August 16, 2013

"I always do recommend Nationwide Power. You have been nothing but professional and helpful when calling for appointments or renewals."

- Tom R
Maryland

June 13, 2013

"Field engineer showed up ahead of time, which I liked since it was an early start time. Thanks again to Mike for working around my schedule."

- Daniel V
California

April 25, 2013

"Your technician was awesome. He took care of what needed to be done and educated me about my UPS."

- Don P
California

March 21, 2013

"Michael knows our unit and cares to help whenever he can. You need more like him."

- Mohan M
California

March 08, 2013

"Michael and his co-worker were of utmost professionalism and courtesy, explaining all steps being taken from point of implementation through clean-up. I cannot express how satisfied we are with his level of knowledge, communications, understanding of our 9-1-1 environment (being quiet, unobtrusive, professional) and work ethic. Outstanding job by all…! Thank you as always!!"

- Don W
California

November 13, 2012

"Nationwide Power has consistently been consummate professionals when it comes to our UPS systems. We rely on these systems to function flawlessly during interruptions in power to our main plant."

- Chris R
New Jersey

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