Nationwide Power™ is the leading provider in the critical power supply industry. Our core business is the sales and service of uninterruptible power supplies and UPS batteries. Our 57,000 square foot warehouse, with over $10 million in parts and equipment inventory, provides us the ability to service nearly all major makes and models of UPS equipment, even UPS equipment that OEM’s themselves may deem obsolete.
In this case study, we highlight a service call from a contracted customer who needed assistance on their APC Symmetra LX UPS equipment. With no out-of-pocket expense to the customer, we were able to troubleshoot, expedite parts shipment, and be on site for full resolution by the following business day.
| Product | APC Symmetra LX |
| Application | Marketing & Advertising Agency |
| Synopsis | A contracted customer called the 24/7 Technical Support line at Nationwide Power, a service offered to all contracted customers. This support call was in reference to the customer’s APC Symmetra LX UPS, which was in an alarm status. With quick action and immediate access to all necessary parts inventory, the customer’s issue was fully resolved, and their UPS equipment was back online by the next business day. |
| Preliminary Actions | Through our 24/7 Technical Support line, a Critical Power Professional™ was able to troubleshoot remotely and identify a faulty power module as the cause of the alarm. This process saved the customer downtime, as we were able to quickly identify the cause of the alarm without a physical trip to the site location. |
| Resolution | A replacement power module for the APC Symmetra LX was ordered from the Nationwide Power warehouse and scheduled to arrive the following day. Once the part delivery was confirmed, the Critical Power Professional™ scheduled an immediate site visit for installation. |
| Root Cause | Occasionally, at no fault to the customer, component parts in UPS units fail. Because this customer has a full-service contract with Nationwide Power, all time and materials to resolve the failure is covered by Nationwide Power, with no out-of-pocket expense to the customer. |
| Additional Reading | Emergency Service on an Eaton 93PM 16kVA UPS |
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