Just another day in the office

Just another day in the office

News Article

At Nationwide Power, we acquire thousands of new clients annually of all sizes, industries, and scopes of work. Without fail, when new customers come to us for the first time, it’s for a very short list of reasons:

  1. Their unit(s) have been out of warranty and unmaintained for quite some time, and now the unit is in alarm and/or there is an emergency situation.
  2. Their batteries are due for replacement, and our scale provides for some of the best pricing in the industry.
  3. In an effort to achieve better pricing, they want to try an alternative to OEMs without compromising service.
  4. They had service through a different independent provider – sometimes at a lower cost – only to realize that their previous service provider was unable to fulfill on the promises made.

Every now and then, the stories that come along with acquiring new customers are priceless – like the following example. To protect our customer’s identity, we’ll refer to them as Company Y.

Company Y is a large-scale packaging company who researched Nationwide Power on the internet and through our website before qualifying us for a bid.

Unsurprisingly, Company Y falls into the first three of the above categories. Previously, they worked exclusively with the OEM. However, due to the high OEM pricing, Company Y eventually opted to avoid (otherwise referred to as “defer”) preventive maintenance on their UPS equipment. When their unit went into an alarm and battery replacement was overdue, they gave Nationwide Power a call. That is when things got interesting.

When the Nationwide Power Field Engineer arrived, the site contact for Company Y said, “The UPS is over by that huge machine,” and pointed. The Field Engineer was baffled, as he could not find the UPS. After looking for several minutes he figured it out – the UPS was INSIDE another enclosure. This enclosure was a huge German-built plastic sheet printer used for packaging materials. Inside of this machine was another surprise – a Master Guard UPS, with a display that was programmed entirely in German.

The UPS system was in alarm due to battery failure. The Field Engineer, who is not familiar with the German language, was able to identify the type of display panel. After a bit of research, the Field Engineer was able to change the language to English, switch the unit into bypass, and replace the batteries.

At Nationwide Power, our Field Engineers run into interesting situations daily. It is thanks to the average 22+ years of experience, that our team can troubleshoot the most random of situations, like reprogramming a German-speaking UPS unit.

As there is a short list of why customers seek Nationwide Power out in the first place, there is also a short list for why they stick with us for years after. It boils down to the unmatched experience and expertise of our Field Engineer team, coupled with a corporate infrastructure that no other independent service provider can provide.

Here are just a few things that separate Nationwide Power from all the other service providers:

  • Industry leading warehouse and parts inventory that allows us to service all makes and models of UPS equipment, even those deemed obsolete by the OEM. Other service providers may recommend a full replacement, simply because they do not have the tools to perform maintenance or provide warranty services.
  • Our National Footprint allows us to provide 4-hour or less emergency response for contracted customers.
  • 22+ years of average industry experience that just cannot be matched in the industry.
  • 80-90% utilization rate of our Field Engineer team. What does this mean? They’re not overworked, they’re rested, and they’re ready to serve you!

For the full list of reasons why you should choose Nationwide Power, visit us at www.NationwidePower.com.

And if you’re nervous to contact us because you might be embarrassed of what we might find, trust us when we say – we’ve seen it all!

 

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Just another day in the office

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News Article At Nationwide Power, we acquire thousands of new clients annually of all sizes, industries, and scopes of work. Without fail, when new customers come to us for the first time, it’s for a very short list of reasons: Their unit(s) have been out of warranty...

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Lithium-Ion or Sealed Lead-Acid Batteries for UPS Systems – Which is Better?

Lithium-Ion or Sealed Lead-Acid Batteries for UPS Systems – Which is Better?

News Article

 

In the spirit of National Recycling Day, Nationwide Power is ready to chime in on the lithium-ion vs sealed lead-acid battery debate.

New technology is often a great thing, leading to cleaner, safer, more cost effective, and more efficient ways of doing business. The recent introduction of lithium-ion batteries had hopes of doing all these things. While Nationwide Power has a reputation of being an early adopter of new technology, a little more vetting was needed before embracing lithium-ion batteries as the better UPS battery option over lead-acid batteries. There simply wasn’t enough information, and it wasn’t clear that the benefits of lithium-ion justified the premium price tag to the customer.

There has been much hype over lithium-ion batteries for UPS systems over the past couple years, emphasizing more efficient energy, better recharging capability, and longer life span. When you look closer however, these claims either aren’t 100% accurate, or the cost isn’t worth the reward.

What about the claims of lithium-ion being more efficient? Which option is better for the environment? Which one has a lower total cost of ownership with UPS systems – lithium-ion or lead-acid batteries? Nationwide Power has conducted their own research and found the following:

Which is more efficient and/or better for the environment: lithium-ion or lead-acid batteries?

  • Lithium-ion batteries are considered hazardous material (Class 9) and cannot be moved via air freight, extending lead times or downtime. Lead-acid batteries are not classified as hazardous material.
  • Lithium-ion batteries are not easily recyclable and must be sent overseas, which raises costs to transport and puts additional strain on our environment. Lead-acid batteries can be recycled up to 98%, all of which can be done domestically.
  • Lithium-ion batteries take three times more energy to produce over lead-acid batteries (450 kWh per 1 kWh lithium and 150 kWh for 1 kWh of lead).
  • More energy is required to charge lithium-ion batteries as lithium-ion has a higher energy density than lead-acid.

 

Does lithium-ion have a lower total cost of ownership over lead-acid batteries?

  • Right out of the gate, lithium-ion batteries are nearly triple the cost of lead-acid batteries.
  • Don’t forget about shipping. Less than 1% of lithium-ion batteries are produced domestically, which means hefty freight charges are likely being passed down to the consumer, not to mention the risky supply chain.
  • From a safety perspective, most data rooms are set up for Halon type fire and safety systems, which is an ineffective system for combating lithium-ion fires. Wherever lithium-ion batteries are used, a secondary fire system utilizing water must be considered. Can you imagine putting water on your critical power components and servers?
  • Due to the specialty and safety of using lithium-ion batteries, only UPS OEMs are being trained in proper servicing by Samsung, who is the largest manufacturer of lithium-ion. This limits the number of service providers who are qualified to service and maintain lithium-ion installations, and ultimately increases the maintenance price tag.

Since the introduction of lithium-ion batteries as a replacement option for lead-acid batteries, Nationwide Power has taken a highly conservative and neutral stance. There were too many unknowns and not a great enough understanding of lithium-ion batteries to jump into all the “excitement” surrounding them. Nationwide Power will continue to monitor the development of the lithium-ion market and will proceed with whatever is best for our customers.

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Just another day in the office

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News Article At Nationwide Power, we acquire thousands of new clients annually of all sizes, industries, and scopes of work. Without fail, when new customers come to us for the first time, it’s for a very short list of reasons: Their unit(s) have been out of warranty...

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November 18, 2019

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Band-Aid Fixes Don’t Actually Fix Problems, Especially in the UPS World

Band-Aid Fixes Don’t Actually Fix Problems, Especially in the UPS World

News Article

Band-Aid fixes don’t actually fix problems – we all know that, right?

Take a close look at the image above. Do you see what we see?

This customer is using a fan to regulate the temperature of the battery cabinet in this Liebert Npower 50kVA UPS. Why? Because they haven’t pulled the trigger on routine, age-based component replacements. Bad idea (in case that isn’t obvious).

And just as troubling, there is no plan in place to address the underlying cause – their age-based replacement components are well past their expiration date.

Using band-aid fixes isn’t all that uncommon, though. When is the last time you saw a car driving down the road with the passenger window covered by a trash bag, or the bumper hanging on by duct tape? Or the same car driving around on a donut tire for weeks? All very bad ideas.

Not all band-aid fixes are as obvious, but it doesn’t mean the risk isn’t there. Driving an extra 1,000 miles past your oil change due date, removing the batteries from a smoke alarm to stop the low-battery alert from beeping, or even the literal sense of putting a band-aid on an injury that truly requires medical attention are all quick fixes that can be easily overlooked.

In the UPS and critical power world, it’s no different.

Your UPS system is designed to do one primary thing: keep your business on if and when utility power goes down. For that to happen, routine maintenance and age-based replacements are required. When these two things are neglected for too long, not only is the performance level of the entire UPS system impacted, but it creates an unsafe and unpredictable environment for your business. When neglect reaches a point where band-aid fixes are used to mask the issue, things get scary.

We tend to see this more often with older UPS units than newer ones. It’s like driving a car that already has 100,000 miles on it and going another 10,000 without ever checking the oil. Have you ever seen an older car charred on the side of the road, and wondered, “How did that happen!?” Hint: There were likely many warning signs in advance. The driver simply didn’t act on those warning signs, ahead of time.

Don’t ignore the warning signs. Don’t put preventive maintenance and age-based recommendations on the back burner. And please, please don’t use band-aid fixes like the one we saw above.

What are the warning signs when it comes to UPS failure? (We’re focusing primarily on batteries in this example)

  1. Nationwide Power serves as the beep on your fire alarm when the battery is low. We notify our clients well in advance of when their age-based components are due for replacement. If we don’t catch your attention the first few times, we will continue to alert you until you just can’t ignore us anymore.
  2. For businesses out there who do not have a service provider like Nationwide Power, or for the handful of our customers who neglect to take action, there will be other, more noticeable warning signs.
    • Beeping alarm on the unit
    • Rising temperatures in and surrounding the unit
    • Environmental alarms, if in place
    • Swollen batteries
    • Unmistakable odor
    • Thermal runaway
    • Building evacuation
    • Fire department visit
  3. If these warnings are still ignored, the consequences can be quite severe and damaging.
    • It only takes one bad battery to take down an entire string and/or entire unit. This means, that one bad battery that could have been replaced for a nominal amount just escalated to potentially thousands of dollars.
    • In some cases, the battery failure can be so damaging to the UPS unit, that the damages to the entire system are irreversible, resulting in a full system replacement.
    • The chemical components of the lead-acid batteries that fuel UPS systems – when the batteries are well past end-of-life – begin leaking into the air and interacting with electrical components in a way that will catch fire to the unit.
    • In some instances, the fire is not contained just to the UPS system. The entire business – and potentially lives – are put at risk.
Image: Swollen batteries due to neglect and failure to replace in a timely manner.

As a national UPS service provider, our job is to track and inform our clients of when their age-based replacements are due, with enough lead time for our clients to plan and budget. It is the customer’s responsibility to act on those recommendations as timely as possible.

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News Article At Nationwide Power, we acquire thousands of new clients annually of all sizes, industries, and scopes of work. Without fail, when new customers come to us for the first time, it’s for a very short list of reasons: Their unit(s) have been out of warranty...

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Discontinued UPS Battery Models – Does it Impact You?

Discontinued UPS Battery Models – Does it Impact You?

News Article

It was recently announced that certain EnerSys and Exide GNB UPS battery models have been discontinued and product availability is quickly depleting or no longer exists. The following UPS batteries are included in this list:

Discontinued Makes/Models

EnerSys

Genesis NP batteries
DataSafe NPX batteries
12HX150E
  • Excludes: NP5-12TFR, NP7-12TFR, NP12-12FR, NP18-12BFR
  • Excludes: NPX-35FR

Exide-GNB

S12V170F S6V740NGF M12V90
S12V285F M12V40 M12V90F
S12V300F M12V40F M6V190
S12V370NGF M12V70 M6V190F
S12V550NGF M12V70F M612V90FT
M12V105FT PV125000  
  • M12V155FT/FTX and M12V180FT/FTX are not being produced at this time due to capacity constraints.

Why is this so important? 

Different battery makes and models have different chemical and physical properties.  Due to these differences it is highly recommended that you do not co-mingle unlike batteries within the same string, or have different battery makes/models within multiple battery cabinets.  The result in doing so can be catastrophic, early failure, and possible fire. 

Next steps if you are currently running on obsolete UPS batteries: 

If you presently have one or more of the discontinued EnerSys or Exide-GNB UPS battery models in use, and just one single battery is found to be bad, Nationwide Power highly recommends full battery replacement with like models.  This will help in preventing serious problems and/or safety issues down the road. This recommendation could lead to a large economic impact so please be aware and plan accordingly. 

Which UPS battery brands are the most reliable? 

At Nationwide Power, we have been selling and servicing all major brands of UPS batteries for two decades.  With all this experience, we are considered product experts and strive to provide products that reduce the long-term costs for both our customers and Nationwide Power.  Poor quality of batteries leads to risks of downtime and higher service costs from return service calls.  For these reasons, we have found the CSB product line to be the most reliable and affordable over the life of a VRLA battery.    

We have also created a UPS Battery Cross Reference Matrix where you can search like-models at your convenience.

When your UPS batteries are due for maintenance or replacement, we’re here to help.

Related Case Studies:

https://nationwidepower.com/ups-maintenance-and-services/battery-services/
https://nationwidepower.com/news/case-study-118-symmetra-px-good-and-bad-batteries/

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News Article At Nationwide Power, we acquire thousands of new clients annually of all sizes, industries, and scopes of work. Without fail, when new customers come to us for the first time, it’s for a very short list of reasons: Their unit(s) have been out of warranty...

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NATIONWIDE POWER NAMES EATON’S 93PM THE MOST VERSATILE UPS OF 2019

NATIONWIDE POWER NAMES EATON’S 93PM THE MOST VERSATILE UPS OF 2019

News Article

With hundreds of UPS equipment options on the market, ranging from manufacturer, model, kVA size and more, Nationwide Power names Eaton’s 93PM the most versatile UPS of 2019.

“At Nationwide Power, we sell millions of dollars’ worth of equipment each year, from all major manufacturers, starting as small as 2kVA and selling over 500kVA. We have selected the Eaton 93PM as the most versatile UPS model of the year due to its scalability, reliability and price point,” Ryan Murphy, National Sales Manager, states.

As a commercial Eaton Certified Power Specialist, the top tier of their partner program, the Equipment Sales team at Nationwide Power is familiar with the full Eaton product line. We sat down with Kelly Mehta, 93PM Product Manager, and asked her some questions about the 93PM:

Nationwide Power: Kelly, with so much talk surrounding the reduction of energy costs, how is the 93PM UPS positioned in the market compared to others?

Kelly Mehta: We specifically designed the 93PM to provide high efficiency operation in double conversion with an optional ESS mode available.

NP: Can you elaborate on what sets Eaton’s ESS mode apart?

Kelly: Eaton has offered the Energy Saver System (ESS) since 2009, and with over 10-years of proven experience with this technology, we have tens of millions of hours operating in ESS mode in the market. Collectively, the systems in the field have saved over 300GWh of energy. Additionally, the same reliable software monitoring and controlling the system in double conversion is used to support ESS mode, allowing the UPS to intelligently respond to power anomalies by engaging power modules in less than two milliseconds.

NP: You mentioned earlier that the 93PM is a pay-as-you-grow configuration. Can you tell us more about this?

Kelly: The 93PM was designed with a scalable platform. As your need to increase kVA grows, we can reconfigure the UPS to greater kVA sizes provided you planned for this at the time of purchase. I know Nationwide Power does a great job educating their customers by some of the orders I have seen. This design also provides for options for internal redundancy for added protection.

NP: There is also demand to reduce cooling and footprint requirements. How was this considered in the design of the 93PM?

Kelly: We designed the 93PM to be high in power density while at the same time, taking up less space thanks to its small footprint. Additionally, the high efficiency contributes to energy savings and reduces cooling requirements.

NP: We were excited to see the 208V model released. How is this being received?

Kelly: The 208V model has taken off and there is a lot of demand for it. As with most Eaton products, the available accessories and options help accommodate for a flexible and easily deployed system. As the 9390 model winds down to end-of-life (EOL), the 93PM will be the new workhorse for the foreseeable future.

Nationwide Power has been partnering with Eaton since 2001 and is the leading independent provider in the critical power industry. Its core business is focused on the sales and service of UPS equipment, batteries and service, along with supporting other critical power components such as emergency generators, switch gear, and HVAC.

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News Article At Nationwide Power, we acquire thousands of new clients annually of all sizes, industries, and scopes of work. Without fail, when new customers come to us for the first time, it’s for a very short list of reasons: Their unit(s) have been out of warranty...

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The Nationwide Power Annual Critical Power Sales Summit

The Nationwide Power Annual Critical Power Sales Summit

News Article

In mid-February, our team at Nationwide Power hosted the 2019 Power Summit. We flew in team members, vendors, and OEM partners from across the country to talk critical power infrastructure. The week-long Power Summit included topics like 2018 performance, industry and economic trends, quality, innovation, and continuing education.
Here are just a few of the achievements in 2018 we’re excited to share:

  • NP received Eaton’s highest designation of reseller, Certified Eaton Premium Power Partner.
  • After several years of sales achievement awards from Hitachi-CSB batteries, the current fiscal year is on track to be a record breaking one for Nationwide Power.
  • Sales Representative, Terry Westergard, took home the “Top Producer” award for new business.
  • For the fifth year running, our team exceeds an average 4.9 out of 5-star rating from customer reviews.
  • Our IT department unveiled a series of internal, proprietary software designed to further the company’s commitment to cutting edge technology to support the highest levels of quality and service for its customers.
  • In 2018, we celebrated 500,000 hours worked with zero safety incidents.
  • We also completed the 3rd straight year of zero lost time work accidents.
  • The team welcomed new Field Engineers throughout the country to keep up with the growing demand for high quality service.
  • 2018 marked another year running of double-digit growth.

Jim Hallingstad, Vice President, notes, “This is an exciting time for our organization. Quality was the underlying theme throughout 2018, and last week, we reinforced that this will be the new normal. As we continue to grow at an aggressive – yet sustainable – rate, we as an organization must also be prepared to expand without sacrificing quality and service. I am proud of the accomplishments our team has made over the years, and 2019 is shaping up to be another great year.”

The Power Summit hosted some of our top vendors and OEM partners, including Eaton and National Power. According to Jim Hallingstad, “We believe strongly in our core values, which puts the customer first, and we seek out and build strong partnerships with those who share similar values. We have some exciting things on the horizon with our OEM partners, and suppliers we have partnered with over the years, and look forward to sharing more as the year progresses.”

Other highlights include:

Nationwide Power’s core business is the sales and service of uninterruptible power supplies and UPS batteries, along with supporting other critical power system components such as emergency generators, switch gear, and HVAC. To learn more, visit www.NationwidePower.com

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News Article At Nationwide Power, we acquire thousands of new clients annually of all sizes, industries, and scopes of work. Without fail, when new customers come to us for the first time, it’s for a very short list of reasons: Their unit(s) have been out of warranty...

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