Nationwide Power’s Commitment to Customers During the COVID-19 Pandemic

Nationwide Power’s Commitment to Customers During the COVID-19 Pandemic

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Nationwide Power’s Commitment to Customers During the COVID-19 Pandemic

**Updated April 23, 2020**
Nationwide Power continues to remain open and fully staffed (no reduction in workforce, no layoffs, no furloughs). We continue to closely monitor all local, state, and federal agencies on any mitigating restrictions as curves flatten, and businesses start re-opening.

We remain open and are providing service with priority given to all existing customers, where appropriate social distancing and safety measures have been put into place.

As this situation continues to evolve, additional updates will be provided.

 

**Updated April 2, 2020**
Effective April 2, 2020, to protect both our customers and our employees, all non-urgent field service work, including preventive maintenance, non-urgent T&M / remedial work, and battery services are postponed through April 30, 2020.

Nationwide Power will remain open to service existing customers with emergency service or time-sensitive critical power needs. As this situation evolves, additional updates will be provided.

 

Nationwide Power’s Commitment to Customers During the COVID-19 Pandemic

With much uncertainty and the constant change taking place in our communities today, we would like to take a moment to reassure our customers that Nationwide Power will remain open for business and will continue to service our customers.

Nationwide Power is an essential business operation, providing customers with critical power services. Our team services thousands of hospitals and medical facilities across the United States, along with local emergency service organizations (911, rescue, fire), news and media outlets, data networks, and government facilities just to name a few – all of whom rely on our team for 100% uptime.

24/7/365 Emergency Service will remain available for all customers in all current service areas. There will be no interruption in our level of support to our customers.

What safety precautions is Nationwide Power taking for its employees and customers?

Nationwide Power is closely adhering to all recommendations made by the CDC and WHO, including but not limited to:

  • Regularly washing hands for at least 20 seconds.
  • Keeping a six-foot distance between self and others (social distancing).
  • When feeling sick, immediately report symptoms to the manager and seek medical assistance.
  • Avoid gatherings of 10 or more people and make sure you have plenty of supplies should your area be placed under mandatory quarantine.
  • Regularly disinfect workspace, tools, computers, and cell phones.

Additionally, all customers have the option to postpone routine preventive maintenance appointments for a later date, based on their individual needs and circumstances. However, we do not recommend postponing battery replacements as the future stability of the supply chain is not certain.

How is Nationwide Power handling the economic impact of the COVID-19 pandemic?

As a company, Nationwide Power has built a business based on quality and service. Our national team is positioned to continue servicing our customers with no interruption of service or change in current business practices. Our technology investments over the years have been paying off, as evidenced by this crisis and our business continuity.

For customers who are experiencing temporary closures or need to delay service, our team is accommodating those needs in any way possible.

Regarding both our customers and team members, we believe that our family-like culture is more evident now than ever before, as our team comes together to support each other during the uncertain months ahead.

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Nationwide Power Hosts Annual Power Summit, Power Summit 2020

Nationwide Power Hosts Annual Power Summit, Power Summit 2020

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Nationwide Power Hosts Annual Power Summit, Power Summit 2020

 

Earlier this month, Nationwide Power hosted the 2020 Power Summit, flying in team members, vendors, OEM partners, and guest speakers from across the country to talk critical power and our quality culture. The week-long Power Summit included topics like 2019 performance, industry and economic trends, quality, innovation, and continuing education.

Here are just a few of the achievements in 2019 we’re excited to share:

  • Nationwide Power received another year of Eaton’s highest designation of reseller, Certified Eaton Premium Power Partner.
  • After several years of sales achievement awards from Hitachi-CSB batteries, the current fiscal year is on track to be a record breaking one for Nationwide Power.
  • Sales Representatives, Dani Toothman and Lance Hurst took home the Sales Achievement Awards.

 

  • For the sixth year running, our team exceeds an average 4.9 out of 5-star rating from customer reviews.
  • The IT department unveiled a series of internal, proprietary software, designed to advance our commitment to cutting edge technology to support the highest levels of quality and service for our customers.
  • In 2019, we celebrated the milestone of 1 million hours worked with zero safety incidents.
  • We also completed the 4th straight year of zero lost-time work accidents.
  • The team welcomed new Field Engineers throughout the country to keep up with the growing demand for high quality service.
  • Nationwide Power unveiled the Philip Crosby plan to systematically improve and ensure quality throughout the company, which will exceed even the highest standards we set for ourselves today.
  • CPP™, the Critical Power Professionals Certification and Credentialing Program was successfully launched in 2018. By the end of 2019, over half of all Field Engineers employed by Nationwide Power have successfully completed the CPP™ program.
  • Guest speakers from Philip Crosby Associates conducted a 2-day workshop focused solely on raising the bar for quality.
  • Mack Sundaram, CEO of RainmakerForce, provided invaluable insight into a quality-first sales culture.

 

In preparation for this year’s Power Summit, several Nationwide Power customers were interviewed in an effort to provide greater insight and feedback to the Sales Team. Customers consistently raved about the attention to detail, timeliness in replies, and quality of service provided by our National Sales Team. A common theme throughout the interviews was how much the team cares about the customer and are truly experts in the industry. But our favorite customer quote of all: “If Nationwide Power were a superhero, they would be Superman. They just seem to do the impossible.” Jake R., National Lab Testing Facility.

Nationwide Power’s core business is the sales and service of uninterruptible power supplies and UPS batteries, along with supporting other critical power system components such as emergency generators, switch gear, and HVAC. To learn more, visit www.NationwidePower.com

 

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Nationwide Power Continues to Put Safety First

Nationwide Power Continues to Put Safety First

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Nationwide Power Continues to Put Safety First

 

Congratulations to the team at Nationwide Power for another consecutive year of zero safety incidents!

The team at Nationwide Power is committed to delivering the highest quality standards, and with that comes a strong focus on safety as well.

In the critical power industry, Critical Power Professionals™ and Warehouse personnel encounter risky situations almost daily. These situations include exposed electrical wires, fire risks from overheated batteries, makeshift solutions to power issues by unqualified personnel at various customer sites, water leaks near electrical equipment, and a wide range of other sketchy and questionable scenarios.

All Nationwide Power team members participate in mandatory onboarding safety training, as well as ongoing refresher training annually. Through online, classroom, and on-the-job training, the Critical Power Professionals™ at Nationwide Power cover a wealth of safety standards including:

  • IEEE standards in electrical safety
  • NFPA 70E Arc Flash
  • Lockout/Tagout
  • PPE training
  • HIPPA
  • OSHA 10

Additionally, Nationwide Power has received safety awards such as the SHARP award after successful participation in the Safety & Health Achievement Program, an OSHA Cooperative.

Through regular training, the team has the tools and resources to not only ensure their own safety, but also that of our customers and their facilities. Employing the Risk 360 Process, the Critical Power Professional™ provides an on-site safety inspection of the critical power equipment and its immediate surrounding area, where any issues identified are included in the final field service report.

 

Through an ongoing commitment to safety, both internally and with customers, Nationwide Power hopes to reduce overall cost, reduce downtime, protect all personnel, and provide a higher level of service to its customers.

Closing 2019 with zero safety incidents marks the third consecutive year, and over 1 million hours worked incident-free. Congratulations on this impressive accomplishment!

 

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A YEAR TO CELEBRATE

A YEAR TO CELEBRATE

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A YEAR TO CELEBRATE

 

As we look back on 2019, we have much to celebrate.

As our business continues to grow, our focus on quality has never been stronger. Here are a few of our favorite highlights:

Celebrating our 18th year in business, in which time we have established ourselves as the industry leader in terms of quality, infrastructure, and national coverage.
Fully launching the Critical Power Professionals™ (CPP™) training program, which is designed to create a higher standard for training and curriculum across the critical power industry.

Seeing the evolution of our annual Power Summit and Regional Manager Meetings, where our national team, OEM’s, industry influencers, and guest speakers come together for a week of collaboration and training.

Achieving another year of zero-safety incidents, and well over 1 million hours worked.
Bringing company leaders together from across the country to participate in a quality-centric Phil Crosby workshop. Along with plenty of collaboration, teamwork, and process refinement, we were able to really quantify quality and put a price tag on the lack of quality.

 

We have had the opportunity to expand our workforce, creating quality jobs across the country, while maintaining our focus on our family-like culture. Helping our entire team maintain a healthy work-life balance has continued to be a priority, along with our heavy investment in training and technology.

Here’s to another year of continued success and keeping our customers #AlwaysOn.

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The Phil Crosby Workshop

The Phil Crosby Workshop

News Article

The Phil Crosby Workshop

 

Last month, we brought our company leaders from across the country together to talk about one very important topic: quality.

At Nationwide Power, we take the Phil Crosby approach to defining quality, whereas quality is simply conformance to requirements and the result of a carefully constructed cultural environment. In other words, we ensure quality and consistency by establishing processes and procedures that are closely adhered to throughout the service chain.

 

While delivering on quality is free, the price of non-conformance – or the price when quality standards aren’t met, can be quite costly. During our Phil Crosby seminar, our team focused on process refinement and ensuring a zero-defect system is in place. We look at quality as preventing defects or mishaps from ever occurring in the first place, rather than cleaning up messes or putting out fires after the fact.

 

Consider this: Have you worked or done business with a company that is constantly putting out the same fire over and over again? Examples may include incorrect product, out-of-stock product, missing deadlines, or pricing errors. Possibly the most relevant story of 2019 is what happened with Boeing and the 737 Max quality issues. After months, or even years, those same fires persist. This is due to a lack of effective processes, and as such, a lack of quality. The bottom line: the customer suffers.

The idea of creating standards and quality as a way to create customer success – this idea is deeply ingrained in the Nationwide Power company culture, from day one of onboarding, through continuing education for seasoned team members. Our entire team at Nationwide Power is committed to doing the job right the first time, every time.

As we look to 2020, not only do we intend to raise our internal bar for quality, but we challenge other service providers in our industry to do the same, for the benefit of all our customers.

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Annual Halloween Costume Competition | Hitachi – CSB vs. Nationwide Power

Annual Halloween Costume Competition | Hitachi – CSB vs. Nationwide Power

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Annual Halloween Costume Competition | Hitachi – CSB vs. Nationwide Power

 

As an annual tradition, the teams at Nationwide Power and Hitachi – CSB get into the Halloween spirit with a friendly little competition. 🎃 🤡 👻

Both companies submit their themed or individual contest pictures to each other where a panel of judges at each company reviews for creativeness, authenticity, originality, and detail. The winner is determined when either Hitachi – CSB or Nationwide Power concedes to the other as the Halloween Champion.

Both companies did an impressive job with themes and execution, and had much fun in the process!

Nationwide Power’s participants included:

The panel of judges has awarded Best Overall for Nationwide Power to…
The Service Team’s Gangsta Crew

For Hitachi – CSB, the contestants included:

  • The Creepy Bunch by the Warehouse Team
  • Day of the Dead by the Sales Team
  • Toy Story by the Admin Team

The panel of judges has awarded Best Overall for Hitachi – CSB to…
The Sales Team’s Day of the Dead

But alas, one company must concede to the other for the 2019 Hitachi – CSB vs Nationwide Power Halloween Costume Competition.

Just as Nationwide Power was about to concede, Nationwide Power’s VP, Jim Hallingstad walked in with a last-minute attempt to tip the scale. What better way to wrap up this year’s competition and bring greater awareness to freight damage, than with a Damaged on Delivery theme?

But it just wasn’t enough! The 2019 Halloween Costume Contest goes to…

Hitachi – CSB! Congratulations friends!

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