News Article

Nationwide Power’s Commitment to Customers During the COVID-19 Pandemic

Mar 20, 2020 | Nationwide Power

**Updated April 23, 2020**
Nationwide Power continues to remain open and fully staffed (no reduction in workforce, no layoffs, no furloughs). We continue to closely monitor all local, state, and federal agencies on any mitigating restrictions as curves flatten, and businesses start re-opening.

We remain open and are providing service with priority given to all existing customers, where appropriate social distancing and safety measures have been put into place.

As this situation continues to evolve, additional updates will be provided.

 

**Updated April 2, 2020**
Effective April 2, 2020, to protect both our customers and our employees, all non-urgent field service work, including preventive maintenance, non-urgent T&M / remedial work, and battery services are postponed through April 30, 2020.

Nationwide Power will remain open to service existing customers with emergency service or time-sensitive critical power needs. As this situation evolves, additional updates will be provided.

 

Nationwide Power’s Commitment to Customers During the COVID-19 Pandemic

With much uncertainty and the constant change taking place in our communities today, we would like to take a moment to reassure our customers that Nationwide Power will remain open for business and will continue to service our customers.

Nationwide Power is an essential business operation, providing customers with critical power services. Our team services thousands of hospitals and medical facilities across the United States, along with local emergency service organizations (911, rescue, fire), news and media outlets, data networks, and government facilities just to name a few – all of whom rely on our team for 100% uptime.

24/7/365 Emergency Service will remain available for all customers in all current service areas. There will be no interruption in our level of support to our customers.

What safety precautions is Nationwide Power taking for its employees and customers?

Nationwide Power is closely adhering to all recommendations made by the CDC and WHO, including but not limited to:

  • Regularly washing hands for at least 20 seconds.
  • Keeping a six-foot distance between self and others (social distancing).
  • When feeling sick, immediately report symptoms to the manager and seek medical assistance.
  • Avoid gatherings of 10 or more people and make sure you have plenty of supplies should your area be placed under mandatory quarantine.
  • Regularly disinfect workspace, tools, computers, and cell phones.

Additionally, all customers have the option to postpone routine preventive maintenance appointments for a later date, based on their individual needs and circumstances. However, we do not recommend postponing battery replacements as the future stability of the supply chain is not certain.

How is Nationwide Power handling the economic impact of the COVID-19 pandemic?

As a company, Nationwide Power has built a business based on quality and service. Our national team is positioned to continue servicing our customers with no interruption of service or change in current business practices. Our technology investments over the years have been paying off, as evidenced by this crisis and our business continuity.

For customers who are experiencing temporary closures or need to delay service, our team is accommodating those needs in any way possible.

Regarding both our customers and team members, we believe that our family-like culture is more evident now than ever before, as our team comes together to support each other during the uncertain months ahead.

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