Case Study

Case Study #128 | VRLA UPS Batteries – Damaged on Delivery

Apr 24, 2019 | Case Study

Nationwide Power™ is the leading provider in the critical power supply industry. Our core business is the sales and service of uninterruptible power supplies and UPS batteries, along with supporting other critical power components such as emergency generators, switch gear, and HVAC. We publish critical power related case studies, highlighting best practices and quality standards. In this case study, we look at poor shipping quality of VRLA UPS batteries by suppliers and its impact to our customers.

Product VRLA UPS Batteries – APM 45/45kVA
Application Food Service Distribution Center
Synopsis Customer ordered UPS batteries through Nationwide Power. Upon delivery, the customer cited significant damage to the battery pallet and refused shipment. (Damaged cases, batteries not in case, and batteries arriving upside down.)
Preliminary Actions When a customer thoroughly inspects the shipment at the time of delivery and refuses the shipment at that time, the mitigation and resolution process with the carrier becomes cleaner. The liability remains with the freight carrier and does not transfer to the customer. Rarely does a customer win any freight damage claims. In this example, since the shipment was refused the shipping claim was opened immediately, and steps were taken to expedite a replacement battery order to the site.
Resolution

At no cost to the customer, a new battery order was placed and expedited.

The customer’s due diligence in inspecting the battery shipment saved both money and time in this process. As Nationwide Power is not on-site to receive the battery shipment, the onus is on the client to ensure both accuracy and the condition of the incoming shipment.

Root Cause

Unfortunately, there are circumstances beyond our control when it comes to shipping battery orders. Often, there is only one or a few batteries in a shipment that are bad rather than the entire lot, which makes the task of inspection that much more difficult.

When a shipment is refused, the entire order process is restarted. However, restarting the process immediately rather than discovering the damaged delivery at the time of install creates a smoother and quicker process all-around.

Top 5 Tips for Receiving UPS Battery Shipments:

  • Confirm make, model and count
  • Inspect condition of boxes
  • Open each box to inspect condition of batteries
  • Do not allow the freight driver to rush you
  • If anything looks off, contact us before accepting

Nationwide Power provides 24/7/365 technical support to ensure that everything operates and transitions successfully before, during, and after any power outage.

Request a quote Call | 800-868-2780 E-Mail

We are your critical power infrastructure partner!

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May 09, 2019

"Very professional and personable employee. Explains things very thoroughly and in detail. Thank you very much, Carl for the great job! We greatly appreciate it!"

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