Company A, a contracted customer, submitted a request for emergency service for their Liebert NXb 30kVA UPS unit that was in static bypass. The Liebert NXb UPS model was previously discontinued by the manufacturer; however Nationwide Power has ample parts on-hand, along with a Field Engineer crew that is experienced with this particular make and model.

Over the course of the service contract, Nationwide Power had performed routine preventive maintenance on the NXb UPS. During the previous 2 years, Nationwide Power informed and followed up with Company A regarding the unit’s DC capacitors, which were due for age-based replacement. Unfortunately, Company A was delayed in following through on the recommendation, which ultimately led to the unit failing and causing damage to other key components.

Upon inspection and troubleshooting, the following items were identified as damaged and required replacement:

• M4 board
• Power supplies
• Batteries
• DC capacitors

M4 board and power supplies are covered under the service contract between Company A and Nationwide Power.

The UPS batteries affected were still under warranty through the UPS battery manufacturer.

DC capacitors were out of tolerance and required immediate replacement. The DC capacitors were long overdue for age-based replacement. Age-based replacement items require approval/replacement by the company.

Many UPS models can last well beyond the manufacturers stated end-of-life, including the Liebert NXb UPS, which was discontinued in 2014. The best chance of extending the life of any UPS unit beyond the manufacturer’s stated end-of-life is through regular maintenance with a reputable UPS service company and following age-based recommendations.

Ultimately, failing to follow age-based recommendations led to a series of events that have jeopardized this particular unit’s true end-of-life.