Case Study

Case Study # 141 | APC Symmetra LX Power Module Replacement

Jul 2, 2020 | Case Study


Nationwide Power™ is the leading provider in the critical power supply industry. Our core business is the sales and service of uninterruptible power supplies and UPS batteries. Our 57,000 square foot warehouse, with over $10 million in parts and equipment inventory, provides us the ability to service nearly all major makes and models of UPS equipment, even UPS equipment that OEM’s themselves may deem obsolete.

In this case study, we highlight a service call from a contracted customer who needed assistance on their APC Symmetra LX UPS equipment. With no out-of-pocket expense to the customer, we were able to troubleshoot, expedite parts shipment, and be on site for full resolution by the following business day.

Product APC Symmetra LX
Application Marketing & Advertising Agency

A contracted customer called the 24/7 Technical Support line at Nationwide Power, a service offered to all contracted customers. This support call was in reference to the customer’s APC Symmetra LX UPS, which was in an alarm status.

With quick action and immediate access to all necessary parts inventory, the customer’s issue was fully resolved, and their UPS equipment was back online by the next business day.

Preliminary Actions

Through our 24/7 Technical Support line, a Critical Power Professional™ was able to troubleshoot remotely and identify a faulty power module as the cause of the alarm.

This process saved the customer downtime, as we were able to quickly identify the cause of the alarm without a physical trip to the site location.

Resolution A replacement power module for the APC Symmetra LX was ordered from the Nationwide Power warehouse and scheduled to arrive the following day. Once the part delivery was confirmed, the Critical Power Professional™ scheduled an immediate site visit for installation
Root Cause Occasionally, at no fault to the customer, component parts in UPS units fail. Because this customer has a full-service contract with Nationwide Power, all time and materials to resolve the failure is covered by Nationwide Power, with no out-of-pocket expense to the customer.
Additional Reading Emergency Service on an Eaton 93PM 16kVA UPS


Nationwide Power provides 24/7/365 technical support to ensure that everything operates and transitions successfully before, during, and after any power outage.

Request a quote Call | 800-868-2780 E-Mail

We are your critical power infrastructure partner!

Latest News

Case Study #148 | The Cost of Deferred Maintenance

Case Study #148 | The Cost of Deferred Maintenance

Case Study In this Nationwide Power™ Case Study, we show the importance of routine maintenance and its impact on the overall health and life of UPS systems. This case study specifically looks at the Toshiba 1600EP 22kVA UPS. A new customer reached out to our team...

Case Study #147 | What Could Possibly Go Wrong – Eaton 9330 15kVA

Case Study #147 | What Could Possibly Go Wrong – Eaton 9330 15kVA

Case Study In this Nationwide Power™ case study, we hope to show our customers another example of how a full-service contract will save our customers time, money, and headaches in both  the short term and in the long run. In this case study, we particularly focus in...

Newsletter Signup

Sign up below to stay informed with latest industry trends, products, and news.


Submit a Comment

Your email address will not be published. Required fields are marked *



April 27, 2021

"Service has been top notch! During the recent power outage here in Texas, your staff and service was outstanding. The failed parts were ordered and installed as soon as they got here. I could not be happier…"

View All - Paul Y


Sign up below to stay informed with latest industry trends, products, and news.

Pin It on Pinterest