Case Study #153 | DIRFT (Doing It Right the First Time)
Nationwide Power™ (NP™) is the leading provider in the critical power supply industry. Our core business is the sales and service of uninterruptible power supplies and UPS batteries. Our 57,000 square foot warehouse, with over $10 million in parts and equipment inventory, provides us the ability to service nearly all major makes and models of UPS equipment.
Additionally, NP has built strong relationships with each of the original equipment manufacturers (OEMs) over the past two decades, allowing for the best possible support for our customers.
In this case study, we highlight the importance of having a service provider that is committed to quality by “Doing It Right the First Time.” This case study specifically looks at an Eaton/Powerware 9315-300kVA UPS.
|Product||Eaton/Powerware 9315-300kVA UPS|
|Synopsis||The customer requested onsite support for a Critical Power Professional™ (CPP™) to check the battery connections on an Eaton/Powerware 9315-300kVA UPS that recently had them replaced by a different vendor.|
Upon inspection of the UPS batteries, the CPP found the following conditions left by the other service provider’s installer:
After thoroughly documenting the findings and informing the customer, the CPP performed the re-installation that includes the following:
The customer’s Eaton/Powerware 9315-300kVA UPS is covered by an NP full-service contract. However, to save money by going with the lowest-priced bidder, the battery replacement was awarded to and performed by a different vendor. Since Nationwide Power did not perform the initial battery replacement, the work performed to bring the UPS and UPS batteries back to factory specifications became billable and was not covered under the full-service contract.
The added cost ended up equaling or exceeding the amount that was saved by going with the lowest-priced bidder. Because the UPS is under a full-service agreement with NP, the UPS battery replacement would have been done right the first time to avoid risk of downtime, dropping the critical load, and adding otherwise avoidable expenses to NP and the customer.
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