Case Study

Case Study #127 | Read the Fine Print

Jan 8, 2019 | Industry

Nationwide Power™ is the leading provider in the critical power supply industry. Our core business is the sales and service of uninterruptible power supplies and UPS batteries, along with supporting other critical power components such as emergency generators, switch gear, and HVAC. We publish critical power related case studies, highlighting best practices and quality standards. In this case study, we review the full-service contract terms of another service provider, in attempts to educate our customers on how the terms of service can impact their out-of-pocket cost.

There is no argument that the strongest level of protection for any UPS system includes a full-service contract. In the event of an error or system failure, with a full-service contract, the provider will come to your site and complete all diagnostics and repairs at no additional cost. However, we have discovered that some service providers have included provisions in their contracts that drastically limit their coverage levels.

In the example below, the service provider gives the customer the opportunity to add on additional service levels. However, in the fine print, the additional services selected are only covered for a portion of the contract period. In this example, it is the customer’s responsibility to thoroughly read and understand the fine print in its entirety.

At Nationwide Power, we believe in transparency first and foremost, and our full-service contracts are indeed full service. Here are a few questions to ask other service providers to ensure you are truly comparing apples to apples when reviewing service contracts from different providers:

  • What parts are not fully covered for the entirety of the service contract?

    In the example above, the customer would pay a surcharge for the added coverage, only for that coverage to expire after the first 6 months of entering the service contract.

  • How many field engineers are physically located in your service zone?

    If you encounter an emergency situation with your critical power equipment, you will want to know how quickly a Critical Power Professional™ will be able to arrive on-site. Believe it or not, some companies will position themselves as having a national footprint, only to fly their field engineers across the country. Not only is this an expensive way to provide preventive maintenance, but it becomes nearly impossible to respond to emergency situations.

  • What is the “out-clause” in the service agreement?

    A reputable and qualified service provider understands and is confident in the value of their service, and therefore does not lock customers into iron-clad, long-term contracts. If your service contract does not have a 30-day out-clause, keep looking.

  • What type of on-hand inventory does your company house?

    Some independent providers merely act as middle men with very little warehouse inventory or none at all. There are also independent providers that resort to storing their inventory in outdoor areas where equipment and parts are subject to whatever weather conditions exist throughout the year. Look for a company with ample parts and equipment inventory on-hand that are properly stored to ensure lasting quality. Additionally, if your equipment is approaching or has passed EOL (end-of-life) recommendations, ask specifically what parts that company has available to service your equipment. The most cost-effective solution for your equipment may be part replacements. However, if the service provider does not have access to those parts, they will recommend new equipment despite your best interests or budgetary needs. Check out our recent new article on Why Size Matters.

You can find more on Finding the Right UPS Service Provider here.

Nationwide Power provides 24/7/365 technical support to ensure that everything operates and transitions successfully before, during, and after any power outage.

Request a quote Call | 800-868-2780 E-Mail

We are your critical power infrastructure partner!

Latest News

NATIONWIDE POWER NAMES EATON’S 93PM THE MOST VERSATILE UPS OF 2019

NATIONWIDE POWER NAMES EATON’S 93PM THE MOST VERSATILE UPS OF 2019

News Article With hundreds of UPS equipment options on the market, ranging from manufacturer, model, kVA size and more, Nationwide Power names Eaton’s 93PM the most versatile UPS of 2019. “At Nationwide Power, we sell millions of dollars' worth of equipment each year,...

The Nationwide Power Annual Critical Power Sales Summit

The Nationwide Power Annual Critical Power Sales Summit

News Article In mid-February, our team at Nationwide Power hosted the 2019 Power Summit. We flew in team members, vendors, and OEM partners from across the country to talk critical power infrastructure. The week-long Power Summit included topics like 2018 performance,...

Nationwide Power Achieves Another Year With Zero Safety Incidents

Nationwide Power Achieves Another Year With Zero Safety Incidents

News Article At Nationwide Power, we pride ourselves on putting safety and quality at the top of our priority list, and it’s with great pride that we can announce another year in the books with zero safety incidents. Congratulations to our quarterly safety drawing...

Newsletter Signup

Sign up below to stay informed with latest industry trends, products, and news.



0 Comments

Submit a Comment

Your email address will not be published. Required fields are marked *

Solutions

Feedback

April 03, 2019

"Brian is the best. His knowledge of our equipment and professionalism is top notch. I wish all my service companies provided service like Brian."

View All - Chris G
Illinois

Newsletter

Sign up below to stay informed with latest industry trends, products, and news.



Pin It on Pinterest