Case Study #147 | What Could Possibly Go Wrong – Eaton 9330 15kVA

Case Study #147 | What Could Possibly Go Wrong – Eaton 9330 15kVA

Case Study

Case Study #147 | What Could Possibly Go Wrong – Eaton 9330 15kVA

In this Nationwide Power™ case study, we hope to show our customers another example of how a full-service contract will save our customers time, money, and headaches in both  the short term and in the long run. In this case study, we particularly focus in on a 15-year-old Eaton 9330 UPS system.

In 2018, Nationwide Power acquired a customer who purchased new batteries and installation, along with a preventive maintenance contract. Due to budget constraints, they opted for annual maintenance only in place of a full-service contract that would have covered parts, labor, and travel.

Product Eaton 9330 15kVA UPS
Application Local County Support
Synopsis The Eaton 9330 UPS system is located in the basement of the facility and is not often monitored. Upon a random inspection, an on-site team member reported that the unit was in alarm but was not aware of how long the system had been in an alarm status.
Preliminary Actions A Critical Power Professional™ (CPP™) was dispatched to the site. After in-depth troubleshooting, it was identified that the power supply board had failed and required replacement.
Resolution One of the major competitive advantages that Nationwide Power holds is the vast inventory of parts and equipment on-hand, totaling over $10 million in value and covering 57,000 square feet of warehouse space.

Once the customer approved the parts order and repair, the Nationwide Power team was able to expedite the shipment of the parts and installation within just 2 calendar days.

Under a full-service contract with Nationwide Power, the power supply board would have been repaired/replaced the same or next day with no additional expenses. The customer would have also saved over $5,000 over the course of the calendar year.

Root Cause While the power supply board failure may have been inevitable in this situation, the out-of-pocket expense to our customer was not.

Our job as a critical power service provider is to guide our customers in the best way possible. We understand the market, the limitation on available parts inventory – particularly in obsolete UPS models, and the potential compound expense of deferred maintenance.

Our ultimate goal is to provide value to our customers by offering affordable and predictable service plans, where Nationwide Power takes the guesswork out of “what could possibly go wrong?”

Additional Reading For a common list of questions to ask when receiving quotes from multiple service providers, visit us at:

https://nationwidepower.com/news/case-study-145-another-reason-why-preventive-maintenance-is-so-important-liebert-nx-40kva/ 

https://nationwidepower.com/news/case-study-146-when-to-upgrade-or-repair-a-ups-system-eaton-9315-ups-system/

 

Nationwide Power provides 24/7/365 technical support to ensure that everything operates and transitions successfully before, during, and after any power outage.Request a quote Call | 800-868-2780 E-Mail

We are your critical power infrastructure partner!

 

Latest News

Case Study #147 | What Could Possibly Go Wrong – Eaton 9330 15kVA

Case Study #147 | What Could Possibly Go Wrong – Eaton 9330 15kVA

Case Study In this Nationwide Power™ case study, we hope to show our customers another example of how a full-service contract will save our customers time, money, and headaches in both  the short term and in the long run. In this case study, we particularly focus in...

2020 – A Year in Review

2020 – A Year in Review

News Article As the year 2020 has come to a close, we’re all looking forward to a better and brighter year ahead in 2021. For a lot of companies throughout the country, business came to a pause in late March of last year. Nationwide Power™ was no exception. However,...

Eaton’s new Ferrups FX UPS has launched

Eaton’s new Ferrups FX UPS has launched

News Article We’re excited to share that our partners at Eaton have released the new Ferrups FX UPS! Below is an excerpt from Eaton. Click here to learn more. “Combining a reliable and customizable design with a remote-control display screen featuring a LED bar, the...

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February 23, 2021

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2020 – A Year in Review

2020 – A Year in Review

News Article

2020 – A Year in Review

As the year 2020 has come to a close, we’re all looking forward to a better and brighter year ahead in 2021.

For a lot of companies throughout the country, business came to a pause in late March of last year. Nationwide Power™ was no exception. However, it was during this uncertain time that we decided to shift our focus towards internal improvement.

According to Vice President Jim Hallingstad, “2020 started out strong and was tracking to be a year of significant growth. In January we embarked on a companywide quality and process improvement program, so as we got into March and everything pretty much came to a halt, we were able to focus a lot of our efforts on quality and process improvements. This downtime allowed our entire team to focus on just that. As the economy began re-opening and businesses started to resume some operations, we were in an even better position than before to provide the highest level of service to our customers.”

During trying times, we try to remember the saying, “true character shows in the face of adversity.” While Nationwide Power continued to grow to have one of the largest footprints across the country, it has strived to maintain its family-like culture. During the pandemic, Nationwide Power’s commitment to its team members and customers was loud and clear. As a result, there were no furloughs, layoffs, or salary reductions and hiring commitments made in early March were honored despite an initial downturn in business volume. Hiring also continued throughout the pandemic, and still continues today.

As an essential business, Nationwide Power continued to operate and provide emergency service throughout the United States for all existing customers during the onset of COVID-19. Certain safety measures were put in place to protect both its team members and customers.

Due to the dedication and teamwork of every single employee and a loyal customer base, Nationwide Power was able to show yet another year of positive growth, despite all of the hurdles.

Even through all the uncertainty, Nationwide Power has continued to hire corporate team members along with additional Critical Power Professionals™ to service customers in the field.

“The fact that we can continue to have positive outcomes under the most challenging circumstances is a true testament to the commitment of our entire team.” -Jim Hallingstad, VP

Latest News

Case Study #147 | What Could Possibly Go Wrong – Eaton 9330 15kVA

Case Study #147 | What Could Possibly Go Wrong – Eaton 9330 15kVA

Case Study In this Nationwide Power™ case study, we hope to show our customers another example of how a full-service contract will save our customers time, money, and headaches in both  the short term and in the long run. In this case study, we particularly focus in...

2020 – A Year in Review

2020 – A Year in Review

News Article As the year 2020 has come to a close, we’re all looking forward to a better and brighter year ahead in 2021. For a lot of companies throughout the country, business came to a pause in late March of last year. Nationwide Power™ was no exception. However,...

Eaton’s new Ferrups FX UPS has launched

Eaton’s new Ferrups FX UPS has launched

News Article We’re excited to share that our partners at Eaton have released the new Ferrups FX UPS! Below is an excerpt from Eaton. Click here to learn more. “Combining a reliable and customizable design with a remote-control display screen featuring a LED bar, the...

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Solutions

Feedback

February 23, 2021

"Dirk is a great professional. Great communication and flexibility to work around our facilities’ schedules. He has worked well with us and I hope he continues to be our tech."

View All - Adam K
Ohio

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Eaton’s new Ferrups FX UPS has launched

Eaton’s new Ferrups FX UPS has launched

News Article

Eaton’s new Ferrups FX UPS has launched

We’re excited to share that our partners at Eaton have released the new Ferrups FX UPS! Below is an excerpt from Eaton. Click here to learn more.

“Combining a reliable and customizable design with a remote-control display screen featuring a LED bar, the Eaton Ferrups FX UPS provides rugged, IIoT-ready protection for your industrial power infrastructure. The Ferrups FX UPS supports extended runtime applications and can be deployed in harsh power environments where traditional uninterruptible power supply models are susceptible to power surge events. This industrial UPS is a completely updated and revitalized edition that builds upon the decades of proven performance of the legacy Eaton FERRUPS UPS.

Applications: Oil and gas, military deployments, 911 centers, machinery automation industrial automation, harsh electrical environments, manufacturing facilities, water/wastewater and healthcare”

Connected UPS for industrial applications | Ferrups FX UPS (1.1 – 18kVA) | Eaton

Latest News

Case Study #147 | What Could Possibly Go Wrong – Eaton 9330 15kVA

Case Study #147 | What Could Possibly Go Wrong – Eaton 9330 15kVA

Case Study In this Nationwide Power™ case study, we hope to show our customers another example of how a full-service contract will save our customers time, money, and headaches in both  the short term and in the long run. In this case study, we particularly focus in...

2020 – A Year in Review

2020 – A Year in Review

News Article As the year 2020 has come to a close, we’re all looking forward to a better and brighter year ahead in 2021. For a lot of companies throughout the country, business came to a pause in late March of last year. Nationwide Power™ was no exception. However,...

Eaton’s new Ferrups FX UPS has launched

Eaton’s new Ferrups FX UPS has launched

News Article We’re excited to share that our partners at Eaton have released the new Ferrups FX UPS! Below is an excerpt from Eaton. Click here to learn more. “Combining a reliable and customizable design with a remote-control display screen featuring a LED bar, the...

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Sign up below to stay informed with latest industry trends, products, and news.



Solutions

Feedback

February 23, 2021

"Dirk is a great professional. Great communication and flexibility to work around our facilities’ schedules. He has worked well with us and I hope he continues to be our tech."

View All - Adam K
Ohio

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Commitment to Service | Stanley Bryan

Commitment to Service | Stanley Bryan

News Article

Commitment to Service | Stanley Bryan

Thank you, Stanley Bryan, Critical Power Professional™ at Nationwide Power™, for your daily commitment to quality and service!

Each day, our Critical Power Professionals (CPP™) do their part in ensuring our customers receive the highest level of service and quality. Stanley is among our most tenured Critical Power Professionals with 35 years of direct industry experience, which he continually uses to educate and provide the highest levels of service to our customers.

During a routine service call, a Nationwide Power customer recently went out of their way to show their appreciation:

“Thanks a million for your time here in Virginia Beach, and I got your message loud and clear about the position of the battery cabinet! Your expertise is absolutely appreciated, and I will be reaching out to leadership. You’re an absolute professional and to have an interaction with a world class engineer as yourself is a privilege and thank you for the OUTSTANDING service to our community hospital! We will be reaching out soon.”

Stanley Bryan was onsite at a hospital group to perform routine maintenance on the customer’s Toshiba 4400 UPS system, where he followed standard Nationwide Power preventive maintenance protocols, including making age-based and safety recommendations, as well as addressing any NEC code standards.

While there was nothing alarming within the preventive maintenance inspection itself, there is something to be said for when long-time customers go out of their way to recognize the day-to-day efforts and consistent level of professionalism by our Critical Power Professionals.

Thank you for your ongoing commitment to quality and service, Stanley!

Check out more reviews here.

Latest News

Case Study #147 | What Could Possibly Go Wrong – Eaton 9330 15kVA

Case Study #147 | What Could Possibly Go Wrong – Eaton 9330 15kVA

Case Study In this Nationwide Power™ case study, we hope to show our customers another example of how a full-service contract will save our customers time, money, and headaches in both  the short term and in the long run. In this case study, we particularly focus in...

2020 – A Year in Review

2020 – A Year in Review

News Article As the year 2020 has come to a close, we’re all looking forward to a better and brighter year ahead in 2021. For a lot of companies throughout the country, business came to a pause in late March of last year. Nationwide Power™ was no exception. However,...

Eaton’s new Ferrups FX UPS has launched

Eaton’s new Ferrups FX UPS has launched

News Article We’re excited to share that our partners at Eaton have released the new Ferrups FX UPS! Below is an excerpt from Eaton. Click here to learn more. “Combining a reliable and customizable design with a remote-control display screen featuring a LED bar, the...

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February 23, 2021

"Dirk is a great professional. Great communication and flexibility to work around our facilities’ schedules. He has worked well with us and I hope he continues to be our tech."

View All - Adam K
Ohio

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Meet Nationwide Power’s VP of Sales – Ryan Murphy

Meet Nationwide Power’s VP of Sales – Ryan Murphy

News Article

Meet Nationwide Power’s VP of Sales – Ryan Murphy

With excitement, we are proud to announce the recent promotion of Ryan Murphy to VP of Sales for Nationwide Power™.

Ryan has a long-standing history with Nationwide Power, dating back to 2003, where he led growth efforts in the greater Chicago area. Ryan’s experience spans all areas in the critical power industry, including field work, office operations, and sales. During his tenure with Nationwide Power, Ryan has been a top producing salesperson year over year and a role model for building lasting customer relationships based on trust, transparency, and follow-through.

In 2015, Ryan was promoted to National Sales Manager where he led the Nationwide Power sales team to double-digit growth for the next four consecutive years. Ryan and the entire team’s commitment to quality and raising the service standard across the critical power industry has been a central point for success. Whether it is a local community business, hospital, or a Fortune 100 company, every customer is treated with the same guiding principles of quality and care.

According to Jim Hallingstad, Vice President, “While quality has always been at the core of Nationwide Power’s culture, we have made significant investments and advancement towards a quality transformation process this year. Ryan has fully embraced the philosophies and principles that will fuel our success and ability to better serve our customers as we move forward.”

“This really is an entire team effort. The success we’ve all shared at Nationwide Power is driven by each and every team member’s commitment to a common purpose: to provide the best level of service to our customers.”

Nationwide Power was built on a family-like culture, and that is something we will continue to prioritize for years to come. It is important to us to promote from within when possible, and for our team members to have the ability to grow with us as a company.

In a time when headlines are filled with a lot of uncertainty, we are fortunate to be able to share positive news. Please join us in congratulating Ryan Murphy on his well-earned promotion.

Additional Reading: https://nationwidepower.com/news/nationwide-power-continues-to-serve-businesses-across-the-united-states-with-their-critical-power-needs/

Latest News

Case Study #147 | What Could Possibly Go Wrong – Eaton 9330 15kVA

Case Study #147 | What Could Possibly Go Wrong – Eaton 9330 15kVA

Case Study In this Nationwide Power™ case study, we hope to show our customers another example of how a full-service contract will save our customers time, money, and headaches in both  the short term and in the long run. In this case study, we particularly focus in...

2020 – A Year in Review

2020 – A Year in Review

News Article As the year 2020 has come to a close, we’re all looking forward to a better and brighter year ahead in 2021. For a lot of companies throughout the country, business came to a pause in late March of last year. Nationwide Power™ was no exception. However,...

Eaton’s new Ferrups FX UPS has launched

Eaton’s new Ferrups FX UPS has launched

News Article We’re excited to share that our partners at Eaton have released the new Ferrups FX UPS! Below is an excerpt from Eaton. Click here to learn more. “Combining a reliable and customizable design with a remote-control display screen featuring a LED bar, the...

Newsletter Signup

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Solutions

Feedback

February 23, 2021

"Dirk is a great professional. Great communication and flexibility to work around our facilities’ schedules. He has worked well with us and I hope he continues to be our tech."

View All - Adam K
Ohio

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