Case StudyIn this Nationwide Power™ (NP™) case study, we highlight the importance of following your service provider’s age-based components. The most common age-based components are batteries (every 3-5 years), fans (every 5 years), capacitors (every 5-7 years), and...
Case Study #156 | Importance of Following Age Based Recommendations
Case Study
Case Study #156 | Importance of Following Age Based Recommendations
In this Nationwide Power™ (NP™) case study, we highlight the importance of following your service provider’s age-based components. The most common age-based components are batteries (every 3-5 years), fans (every 5 years), capacitors (every 5-7 years), and air filters (annually as needed). This case study specifically looks at the GE SG Series 80kVA.
| Product | SG Series 80kVA UPS |
| Application | Aeronautics |
| Synopsis | An existing customer placed a service call stating their GE SG 80kVA had a blown fuse, the load was lost, and they could not get the unit into bypass. |
| Preliminary Actions | Initial phone troubleshooting was not able to place the unit back online, so one of our Critical Power Professionals™ (CPPs™) was dispatched and on site in less than one hour. |
| Resolution |
Upon arrival, our CPP found the unit was in maintenance bypass supporting the load. In the alarm history, there was a blown DC fuses alarm. He placed the unit into internal bypass and powered the unit off with the load in bypass. Troubleshooting indicated that all battery fuses were good, however all 6 DC capacitor fuses were blown. Checking the capacitor date code showed that the capacitors were manufactured in 2014 (8-years old). The age-based replacement recommendation for capacitors is manufacturer-specific, between 5-7 years. Fortunately, Nationwide Power made age-based recommendations to replace the DC capacitors and all fans from prior maintenance inspections. The customer followed our expert advice, and the DC capacitors and fans were already on site waiting for a maintenance window to install. As a precaution, the CPP also requested that a replacement power interface board and rectifier board be sent to the site, in the event they were also damaged at the time of failure. This would minimize the risk of a return trip and increased downtime in the event there was additional damage. All parts were replaced during a maintenance window and the UPS was placed back online and supporting the load. |
| Root Cause |
Following the timely replacement of your service provider’s age-based recommendations is critical to minimizing unnecessary downtime. Too often, the downtime incurred will cost more than the recommended replacements. While not perfect in timing, having parts on site and ready to be replaced at least reduced the downtime in this case. Preventive maintenance and age-based recommendations are meant to PREVENT costly downtime. |
| Additional Reading |
Nationwide Power provides 24/7/365 technical support to ensure that everything operates and transitions successfully before, during, and after any power outage.Request a quote Call | 800-868-2780 E-Mail
We are your critical power infrastructure partner!
Latest News
Case Study #156 | Importance of Following Age Based Recommendations
Case Study #155 | Knowing Your Infrastructure
Case StudyIn this Nationwide Power™ (NP™) case study, we highlight the importance of knowing what your electrical infrastructure is, and what is supported by your UPS. This case study specifically looks at the Eaton Powerware 9330-15kVA UPS. Product 9330-15kVA UPS...
Case Study #154 | Check Battery Alarm
Case StudyIn this Nationwide Power™ (NP™) case study, we show the importance of regularly scheduled maintenance inspections and replacements of age-based components. This case study focuses specifically on the replacement of batteries on a Best FerrUPS FE18kVA. An...
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Case Study #155 | Knowing Your Infrastructure
Case Study
Case Study #155 | Knowing Your Infrastructure
In this Nationwide Power™ (NP™) case study, we highlight the importance of knowing what your electrical infrastructure is, and what is supported by your UPS. This case study specifically looks at the Eaton Powerware 9330-15kVA UPS.
| Product | 9330-15kVA UPS |
| Application | 911 Center |
| Synopsis | An existing customer placed a service call stating their Eaton 9330 UPS went into bypass and that there was an electrical smell in the room. |
| Preliminary Actions | Initial phone troubleshooting was not able to place the unit back online, so one of our Critical Power Professionals™ (CPPs™) was dispatched to the site. |
| Resolution |
Upon arrival, our CPP began troubleshooting and found the unit in maintenance bypass. A visual inspection showed nothing outstanding. After downloading the alarm history, multiple overload alarms were logged with some above 125%. Further review of the load on the UPS identified laser printers, air purifiers, and shredders plugged into receptacles supported by the UPS. Once these non-essential loads were removed from the UPS, there were no more overload issues. To avoid a possible return call, the CPP also performed a load test on the batteries while onsite, which all batteries passed. As for the electrical smell the customer identified, it was not related to the UPS and possibly came from another piece of equipment in the room. |
| Root Cause |
Without knowing what the electrical infrastructure/receptacles supported by the UPS are, as well as connecting non-essential equipment into UPS supported receptacles, a business is opening themselves up to possible downtime and costly repairs. It is also best practice to track data over time during maintenance inspections to look for any trends. The PM inspection prior to this visit showed normal loads on the UPS. |
| Additional Reading |
Nationwide Power provides 24/7/365 technical support to ensure that everything operates and transitions successfully before, during, and after any power outage.Request a quote Call | 800-868-2780 E-Mail
We are your critical power infrastructure partner!
Latest News
Case Study #156 | Importance of Following Age Based Recommendations
Case StudyIn this Nationwide Power™ (NP™) case study, we highlight the importance of following your service provider’s age-based components. The most common age-based components are batteries (every 3-5 years), fans (every 5 years), capacitors (every 5-7 years), and...
Case Study #155 | Knowing Your Infrastructure
Case StudyIn this Nationwide Power™ (NP™) case study, we highlight the importance of knowing what your electrical infrastructure is, and what is supported by your UPS. This case study specifically looks at the Eaton Powerware 9330-15kVA UPS. Product 9330-15kVA UPS...
Case Study #154 | Check Battery Alarm
Case StudyIn this Nationwide Power™ (NP™) case study, we show the importance of regularly scheduled maintenance inspections and replacements of age-based components. This case study focuses specifically on the replacement of batteries on a Best FerrUPS FE18kVA. An...
Newsletter Signup
Solutions
Case Study #154 | Check Battery Alarm
Case Study
Case Study #154 | Check Battery Alarm
In this Nationwide Power™ (NP™) case study, we show the importance of regularly scheduled maintenance inspections and replacements of age-based components. This case study focuses specifically on the replacement of batteries on a Best FerrUPS FE18kVA.
An existing time and materials (T&M) customer who chooses to operate on a “break/fix” maintenance program placed a service call after their “Check Battery” alarm came on. This customer has used NP for a few years and has always acted on the advice of our age-based replacements, although not always in a timely manner.
| Product | Best FerrUPS FE18kVA |
| Application | Security Company |
| Synopsis | The customer noticed an active “Check Battery” alarm on the UPS display. The customer proceeded to place a T&M call to our service team. |
| Preliminary Actions | A Critical Power Professional™ (CPP™) was dispatched to the site where the CPP found that several batteries were “open” and posed a severe risk of thermal runaway/fire. The UPS battery date code showed that the batteries were 7 years old. This is 2 years passed the typical replacement age, however the customer tried to stretch the life and budget of the batteries. |
| Resolution | The customer was provided with a full-string replacement quote and expedited a purchase order to have the batteries replaced. Fortunately, all batteries were successfully replaced, there were no safety issues or harm caused to any employees, and no critical loads were lost as a result. The customer will be set until the next scheduled battery cycle changeout in 3-5 years. |
| Root Cause | “Break/fix” maintenance plans and trying to stretch the life of critical components often expose customers to greater risk and higher costs. Had these batteries reached thermal runaway, the cost and damage of the fire would have greatly exceeded the cost of an annual preventive maintenance inspection each year. |
| Additional Reading |
Nationwide Power provides 24/7/365 technical support to ensure that everything operates and transitions successfully before, during, and after any power outage.Request a quote Call | 800-868-2780 E-Mail
We are your critical power infrastructure partner!
Latest News
Case Study #156 | Importance of Following Age Based Recommendations
Case StudyIn this Nationwide Power™ (NP™) case study, we highlight the importance of following your service provider’s age-based components. The most common age-based components are batteries (every 3-5 years), fans (every 5 years), capacitors (every 5-7 years), and...
Case Study #155 | Knowing Your Infrastructure
Case StudyIn this Nationwide Power™ (NP™) case study, we highlight the importance of knowing what your electrical infrastructure is, and what is supported by your UPS. This case study specifically looks at the Eaton Powerware 9330-15kVA UPS. Product 9330-15kVA UPS...
Case Study #154 | Check Battery Alarm
Case StudyIn this Nationwide Power™ (NP™) case study, we show the importance of regularly scheduled maintenance inspections and replacements of age-based components. This case study focuses specifically on the replacement of batteries on a Best FerrUPS FE18kVA. An...
Newsletter Signup
Solutions
Top Workplace of 2022
News Article
Top Workplace of 2022
Corks popping and fireworks fireworkin’. That’s the sound of our team celebrating!
Each year, approximately 1,500 companies are invited to compete for a spot on the “Top Workplaces” list . The process is extensive and relies on anonymous surveys and interviews with employees across all industries, looking for culture drivers that are critical to the success of any organization including: alignment, execution, and connection, just to name a few. The data has been compiled and the results are in: Nationwide Power, is honored to claim their 2022 title as a Top Workplace.
You may have heard us a few times already as we talk about company culture, “Doing it right the first time”, and our commitment to providing a quality-first and team-first environment. However, when our own team members take a stand on behalf of the company, that’s when you know it’s legit!
The critical power industry isn’t typically the first that comes to mind for a culture-first, team-first environment. In fact, Nationwide Power’s business model of focusing inward on quality is one of the differentiators that sets us apart from competitors. We asked our Vice President, Jim Hallingstad to chime in on what makes us so unique compared to our competitors, and he wasn’t shy with his comments: “It’s important that our team members, especially our Critical Power Professionals™ in the field who are interacting with our customers day in and day out, know that they’re heard and that their voice matters. After all, it is the team members doing the actual work and who know their jobs the best, not the managers. Why would we not want to encourage our people to help improve their processes and increase quality, which in turn helps make our customers successful?”
During the COVID-19 pandemic, when many of our competitors reduced hours or furloughed employees, we made it a priority to keep every team member and even hired new ones. While this may have had a short-term cost to the company, the long-term gain of shifting the focus to process refinement and quality assurance, along with taking care of the team, will have a longstanding ROI.
Hallingstad added, “While many companies are struggling to recruit and retain good talent, it’s just not an issue we have at Nationwide Power. With strong retention numbers, we really haven’t felt the effect of the ‘Great Resignation’ that is crippling companies across all industries. This is true throughout our company, including our Critical Power Professionals™ in the field. It’s really a testament to the culture of quality our team has built, why our turnover is low, and why our team voted their workplace as a Top 2022 Workplace.”
Related Articles:
https://nationwidepower.com/news/case-study-153-dirft-doing-it-right-the-first-time/
https://nationwidepower.com/news/nationwide-powers-commitment-to-customers-during-the-covid-19-pandemic/
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Latest News
Case Study #156 | Importance of Following Age Based Recommendations
Case StudyIn this Nationwide Power™ (NP™) case study, we highlight the importance of following your service provider’s age-based components. The most common age-based components are batteries (every 3-5 years), fans (every 5 years), capacitors (every 5-7 years), and...
Case Study #155 | Knowing Your Infrastructure
Case StudyIn this Nationwide Power™ (NP™) case study, we highlight the importance of knowing what your electrical infrastructure is, and what is supported by your UPS. This case study specifically looks at the Eaton Powerware 9330-15kVA UPS. Product 9330-15kVA UPS...
Case Study #154 | Check Battery Alarm
Case StudyIn this Nationwide Power™ (NP™) case study, we show the importance of regularly scheduled maintenance inspections and replacements of age-based components. This case study focuses specifically on the replacement of batteries on a Best FerrUPS FE18kVA. An...
Newsletter Signup
Solutions
Case Study #153 | DIRFT (Doing It Right the First Time)
Case Study
Case Study #153 | DIRFT (Doing It Right the First Time)
Nationwide Power™ (NP™) is the leading provider in the critical power supply industry. Our core business is the sales and service of uninterruptible power supplies and UPS batteries. Our 57,000 square foot warehouse, with over $10 million in parts and equipment inventory, provides us the ability to service nearly all major makes and models of UPS equipment.
Additionally, NP has built strong relationships with each of the original equipment manufacturers (OEMs) over the past two decades, allowing for the best possible support for our customers.
In this case study, we highlight the importance of having a service provider that is committed to quality by “Doing It Right the First Time.” This case study specifically looks at an Eaton/Powerware 9315-300kVA UPS.
| Product | Eaton/Powerware 9315-300kVA UPS |
| Application | Medical |
| Synopsis | The customer requested onsite support for a Critical Power Professional™ (CPP™) to check the battery connections on an Eaton/Powerware 9315-300kVA UPS that recently had them replaced by a different vendor. |
| Preliminary Actions |
Upon inspection of the UPS batteries, the CPP found the following conditions left by the other service provider’s installer:
|
| Resolution |
After thoroughly documenting the findings and informing the customer, the CPP performed the re-installation that includes the following:
|
| Root Cause |
The customer’s Eaton/Powerware 9315-300kVA UPS is covered by an NP full-service contract. However, to save money by going with the lowest-priced bidder, the battery replacement was awarded to and performed by a different vendor. Since Nationwide Power did not perform the initial battery replacement, the work performed to bring the UPS and UPS batteries back to factory specifications became billable and was not covered under the full-service contract. The added cost ended up equaling or exceeding the amount that was saved by going with the lowest-priced bidder. Because the UPS is under a full-service agreement with NP, the UPS battery replacement would have been done right the first time to avoid risk of downtime, dropping the critical load, and adding otherwise avoidable expenses to NP and the customer. |
| Additional Reading |
https://nationwidepower.com/news/case-study-140-eaton-9px-installation-error-by-competitor/ |
Nationwide Power provides 24/7/365 technical support to ensure that everything operates and transitions successfully before, during, and after any power outage.Request a quote Call | 800-868-2780 E-Mail
We are your critical power infrastructure partner!
Latest News
Case Study #156 | Importance of Following Age Based Recommendations
Case StudyIn this Nationwide Power™ (NP™) case study, we highlight the importance of following your service provider’s age-based components. The most common age-based components are batteries (every 3-5 years), fans (every 5 years), capacitors (every 5-7 years), and...
Case Study #155 | Knowing Your Infrastructure
Case StudyIn this Nationwide Power™ (NP™) case study, we highlight the importance of knowing what your electrical infrastructure is, and what is supported by your UPS. This case study specifically looks at the Eaton Powerware 9330-15kVA UPS. Product 9330-15kVA UPS...
Case Study #154 | Check Battery Alarm
Case StudyIn this Nationwide Power™ (NP™) case study, we show the importance of regularly scheduled maintenance inspections and replacements of age-based components. This case study focuses specifically on the replacement of batteries on a Best FerrUPS FE18kVA. An...
