A YEAR TO CELEBRATE

A YEAR TO CELEBRATE

News Article

 

As we look back on 2019, we have much to celebrate.

As our business continues to grow, our focus on quality has never been stronger. Here are a few of our favorite highlights:

Celebrating our 18th year in business, in which time we have established ourselves as the industry leader in terms of quality, infrastructure, and national coverage.
Fully launching the Critical Power Professionals™ (CPP™) training program, which is designed to create a higher standard for training and curriculum across the critical power industry.

Seeing the evolution of our annual Power Summit and Regional Manager Meetings, where our national team, OEM’s, industry influencers, and guest speakers come together for a week of collaboration and training.

Achieving another year of zero-safety incidents, and well over 1 million hours worked.
Bringing company leaders together from across the country to participate in a quality-centric Phil Crosby workshop. Along with plenty of collaboration, teamwork, and process refinement, we were able to really quantify quality and put a price tag on the lack of quality.

 

We have had the opportunity to expand our workforce, creating quality jobs across the country, while maintaining our focus on our family-like culture. Helping our entire team maintain a healthy work-life balance has continued to be a priority, along with our heavy investment in training and technology.

Here’s to another year of continued success and keeping our customers #AlwaysOn.

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Latest News

A YEAR TO CELEBRATE

A YEAR TO CELEBRATE

News Article   As we look back on 2019, we have much to celebrate. As our business continues to grow, our focus on quality has never been stronger. Here are a few of our favorite highlights:Celebrating our 18th year in business, in which time we have established...

The Phil Crosby Workshop

The Phil Crosby Workshop

News Article   Last month, we brought our company leaders from across the country together to talk about one very important topic: quality. At Nationwide Power, we take the Phil Crosby approach to defining quality, whereas quality is simply conformance to...

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January 10, 2020

"We have been with you for a number of years now, and our tech, Brian, is and always has been a pleasure to deal with. Brian is very knowledgeable and gives us pointers and advice on our equipment."

View All - John G
Illinois

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The Phil Crosby Workshop

The Phil Crosby Workshop

News Article

 

Last month, we brought our company leaders from across the country together to talk about one very important topic: quality.

At Nationwide Power, we take the Phil Crosby approach to defining quality, whereas quality is simply conformance to requirements and the result of a carefully constructed cultural environment. In other words, we ensure quality and consistency by establishing processes and procedures that are closely adhered to throughout the service chain.

 

While delivering on quality is free, the price of non-conformance – or the price when quality standards aren’t met, can be quite costly. During our Phil Crosby seminar, our team focused on process refinement and ensuring a zero-defect system is in place. We look at quality as preventing defects or mishaps from ever occurring in the first place, rather than cleaning up messes or putting out fires after the fact.

 

Consider this: Have you worked or done business with a company that is constantly putting out the same fire over and over again? Examples may include incorrect product, out-of-stock product, missing deadlines, or pricing errors. Possibly the most relevant story of 2019 is what happened with Boeing and the 737 Max quality issues. After months, or even years, those same fires persist. This is due to a lack of effective processes, and as such, a lack of quality. The bottom line: the customer suffers.

The idea of creating standards and quality as a way to create customer success – this idea is deeply ingrained in the Nationwide Power company culture, from day one of onboarding, through continuing education for seasoned team members. Our entire team at Nationwide Power is committed to doing the job right the first time, every time.

As we look to 2020, not only do we intend to raise our internal bar for quality, but we challenge other service providers in our industry to do the same, for the benefit of all our customers.

Need Preventive Maintenance?

Latest News

A YEAR TO CELEBRATE

A YEAR TO CELEBRATE

News Article   As we look back on 2019, we have much to celebrate. As our business continues to grow, our focus on quality has never been stronger. Here are a few of our favorite highlights:Celebrating our 18th year in business, in which time we have established...

The Phil Crosby Workshop

The Phil Crosby Workshop

News Article   Last month, we brought our company leaders from across the country together to talk about one very important topic: quality. At Nationwide Power, we take the Phil Crosby approach to defining quality, whereas quality is simply conformance to...

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Solutions

Feedback

January 10, 2020

"We have been with you for a number of years now, and our tech, Brian, is and always has been a pleasure to deal with. Brian is very knowledgeable and gives us pointers and advice on our equipment."

View All - John G
Illinois

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Case Study #135 | Emergency I/O Board Replacement – Eaton 9355 30kVA UPS

Case Study #135 | Emergency I/O Board Replacement – Eaton 9355 30kVA UPS

Case Study

 

At Nationwide Power, we talk about quality often. We define quality as conformance to requirements, and the result of a carefully constructed cultural environment.

As a direct result of establishing processes and procedures, which are then closely adhered to throughout the service chain, we are able to service our customers seamlessly and deliver on the promises we make. Our entire team at Nationwide Power is committed to doing the job right the first time and eliminating any headache or unnecessary expense to our customers and their companies.

While delivering on quality is free, the price of non-conformance – or the price when quality standards aren’t met – can be quite costly.

In this case study we highlight an emergency call on an Eaton 9355 30kVA UPS unit. As a result of a well-established company infrastructure, the issue was fully resolved within 24 hours with no out-of-pocket cost to the customer.

Product Eaton 9355 30kVA UPS
Application Hospital
Synopsis Customer is under a 2X / YR full-service preventive maintenance contract. Within just a couple weeks of their next regularly scheduled PM, the customer experienced a major failure of the main I/O board, which required immediate replacement to protect their critical loads.
Preliminary Actions An emergency ticket was created. The I/O board for the 9355 30kVA UPS was confirmed in-stock at the corporate warehouse. The parts were scheduled for immediate first overnight shipping cross-country (this particular shipment was quicker via first overnight than counter-to-counter). The Field Engineer was scheduled to be on-site at the time of the part’s arrival.
Resolution Since the customer was under a full-service contract with Nationwide Power, our Field Engineer was able to prioritize their emergency service needs accordingly. The faulty I/O board was replaced and the UPS system was back in service and fully operational in just 24 hours. As with all full-service contracts with Nationwide Power, the customer incurred no out-of-pocket expenses for labor, shipping, or material.
Root Cause The UPS unit’s batteries were approaching the 5-year mark and were due for replacement. Aging batteries can pull on the DC circuit, ultimately resulting in a faulty pre-charge circuit in the I/O board.

What went right:

At Nationwide Power, we have many factors that set us apart from other independent service providers, which have given us the opportunity to lead the industry in service and quality. Among these are:

  • 24/7/365 customer support
  • 57,000 square foot warehouse with over $10 million in parts and equipment inventory (not all service providers have parts, beware of PM only contracts)
  • Conveniently located within 10 miles of McCarran International Airport in Las Vegas, allowing for same-day or next-day expedited parts shipping
  • Systems and processes in place that allow our team to respond quickly and coordinate smoothly, particularly in emergency situations.

 

What could have gone very wrong:

Unfortunately, there are “service providers” in our industry who offer full-service contracts on equipment that they do not have parts, training, or support to actually service. Often, these “service providers” will call Nationwide Power directly in an effort to source parts and/or subcontract the work. Nationwide Power does not operate as a parts dealer nor subcontractor, and as such, is unable to offer assistance to these “service providers.”

Additionally, Nationwide Power has invested heavily in software and infrastructure systems that allow for quick and seamless action between departments and team members. There is no scrambling. There are no fires to put out. The team simply follows a process and protocol that works.

Without all the right pieces in place, any “service provider” would have a challenging time responding to an emergency service call and providing a full resolution in a timely manner.

When shopping for a critical power service provider, shop for quality – not just price.

Nationwide Power provides 24/7/365 technical support to ensure that everything operates and transitions successfully before, during, and after any power outage.

Request a quote Call | 800-868-2780 E-Mail

We are your critical power infrastructure partner!

Latest News

A YEAR TO CELEBRATE

A YEAR TO CELEBRATE

News Article   As we look back on 2019, we have much to celebrate. As our business continues to grow, our focus on quality has never been stronger. Here are a few of our favorite highlights:Celebrating our 18th year in business, in which time we have established...

The Phil Crosby Workshop

The Phil Crosby Workshop

News Article   Last month, we brought our company leaders from across the country together to talk about one very important topic: quality. At Nationwide Power, we take the Phil Crosby approach to defining quality, whereas quality is simply conformance to...

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Solutions

Feedback

January 10, 2020

"We have been with you for a number of years now, and our tech, Brian, is and always has been a pleasure to deal with. Brian is very knowledgeable and gives us pointers and advice on our equipment."

View All - John G
Illinois

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Case Study # 134 | Emergency Lighting UPS – Manufacturer Defect

Case Study # 134 | Emergency Lighting UPS – Manufacturer Defect

Case Study

Nationwide Power™ is the leading provider in the critical power supply industry. Our core business is the sales and service of uninterruptible power supplies and UPS batteries, along with supporting other critical power components such as emergency generators, switch gear, and HVAC. We publish critical power related case studies, highlighting best practices and quality standards.

Our Critical Power Professionals™ (CPP™) come across unique situations regularly, where they are required to pull from their 22+ average years of industry experience to troubleshoot and resolve unexpected issues.

In this case study, we review the details of a manufacturer defect on an Emergency Lighting UPS that was identified during a routine battery installation.

To protect the confidentiality of the customer, the customer will be referred to as Company A.

Product Emergency Lighting UPS
Application Emergency Lighting
Synopsis

Company A contracted Nationwide Power to perform the first battery replacement on their Emergency Lighting unit. After successfully performing the battery replacement, the CPP™ attempted to install the DC fuse. Instead of the unit being discharged after using the discharge feature, it was unsuccessful and there was a spark.

The CPP referred to the manual in an effort to troubleshoot, which did not sufficiently address the issue. The CPP continued to troubleshoot by measuring the voltage differential, which was approximately 250 VDC. The CPP proceeded to once again use the discharge feature, but the voltage went up to 270 VDC instead of going down.

After additional troubleshooting, the CPP determined that the Recharge and Discharge buttons were misconfigured, and thus the Recharge button caused the voltage to lower to the appropriate level for installing the fuse without a spark. Once this misconfiguration was identified, the work was able to be completed, the UPS components were relabeled, and the system was brought back to a normal operating status.

Preliminary Actions The Critical Power Professional (CPP) encountered an issue with the Emergency Lighting UPS that had existed since the unit was manufactured, and remedied it based on his own expertise.
Resolution Although our CPP was exposed to an unknown hazard, he was also able to remedy the situation on-site. Nationwide Power’s team of Critical Power Professionals average over 22 years of industry experience. Where other service providers may have deemed the unit as inoperable, our team was able to complete the job to the customer’s satisfaction.
Root Cause Unknown. If the root cause was in fact due to a manufacturer defect, the unit would have been out of warranty by the time the defect was identified.
Additional Reading Identifying qualified UPS service providers:
Raising the Bar in Critical Power Education
Band-Aid Fixes Don’t Actually Fix Problems, Especially in the UPS World

Nationwide Power provides 24/7/365 technical support to ensure that everything operates and transitions successfully before, during, and after any power outage.

Request a quote Call | 800-868-2780 E-Mail

We are your critical power infrastructure partner!

Latest News

A YEAR TO CELEBRATE

A YEAR TO CELEBRATE

News Article   As we look back on 2019, we have much to celebrate. As our business continues to grow, our focus on quality has never been stronger. Here are a few of our favorite highlights:Celebrating our 18th year in business, in which time we have established...

The Phil Crosby Workshop

The Phil Crosby Workshop

News Article   Last month, we brought our company leaders from across the country together to talk about one very important topic: quality. At Nationwide Power, we take the Phil Crosby approach to defining quality, whereas quality is simply conformance to...

Newsletter Signup

Sign up below to stay informed with latest industry trends, products, and news.



Solutions

Feedback

January 10, 2020

"We have been with you for a number of years now, and our tech, Brian, is and always has been a pleasure to deal with. Brian is very knowledgeable and gives us pointers and advice on our equipment."

View All - John G
Illinois

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Just another day in the office

Just another day in the office

News Article

At Nationwide Power, we acquire thousands of new clients annually of all sizes, industries, and scopes of work. Without fail, when new customers come to us for the first time, it’s for a very short list of reasons:

  1. Their unit(s) have been out of warranty and unmaintained for quite some time, and now the unit is in alarm and/or there is an emergency situation.
  2. Their batteries are due for replacement, and our scale provides for some of the best pricing in the industry.
  3. In an effort to achieve better pricing, they want to try an alternative to OEMs without compromising service.
  4. They had service through a different independent provider – sometimes at a lower cost – only to realize that their previous service provider was unable to fulfill on the promises made.

Every now and then, the stories that come along with acquiring new customers are priceless – like the following example. To protect our customer’s identity, we’ll refer to them as Company Y.

Company Y is a large-scale packaging company who researched Nationwide Power on the internet and through our website before qualifying us for a bid.

Unsurprisingly, Company Y falls into the first three of the above categories. Previously, they worked exclusively with the OEM. However, due to the high OEM pricing, Company Y eventually opted to avoid (otherwise referred to as “defer”) preventive maintenance on their UPS equipment. When their unit went into an alarm and battery replacement was overdue, they gave Nationwide Power a call. That is when things got interesting.

When the Nationwide Power Field Engineer arrived, the site contact for Company Y said, “The UPS is over by that huge machine,” and pointed. The Field Engineer was baffled, as he could not find the UPS. After looking for several minutes he figured it out – the UPS was INSIDE another enclosure. This enclosure was a huge German-built plastic sheet printer used for packaging materials. Inside of this machine was another surprise – a Master Guard UPS, with a display that was programmed entirely in German.

The UPS system was in alarm due to battery failure. The Field Engineer, who is not familiar with the German language, was able to identify the type of display panel. After a bit of research, the Field Engineer was able to change the language to English, switch the unit into bypass, and replace the batteries.

At Nationwide Power, our Field Engineers run into interesting situations daily. It is thanks to the average 22+ years of experience, that our team can troubleshoot the most random of situations, like reprogramming a German-speaking UPS unit.

As there is a short list of why customers seek Nationwide Power out in the first place, there is also a short list for why they stick with us for years after. It boils down to the unmatched experience and expertise of our Field Engineer team, coupled with a corporate infrastructure that no other independent service provider can provide.

Here are just a few things that separate Nationwide Power from all the other service providers:

  • Industry leading warehouse and parts inventory that allows us to service all makes and models of UPS equipment, even those deemed obsolete by the OEM. Other service providers may recommend a full replacement, simply because they do not have the tools to perform maintenance or provide warranty services.
  • Our National Footprint allows us to provide 4-hour or less emergency response for contracted customers.
  • 22+ years of average industry experience that just cannot be matched in the industry.
  • 80-90% utilization rate of our Field Engineer team. What does this mean? They’re not overworked, they’re rested, and they’re ready to serve you!

For the full list of reasons why you should choose Nationwide Power, visit us at www.NationwidePower.com.

And if you’re nervous to contact us because you might be embarrassed of what we might find, trust us when we say – we’ve seen it all!

 

Need Preventive Maintenance?

Latest News

A YEAR TO CELEBRATE

A YEAR TO CELEBRATE

News Article   As we look back on 2019, we have much to celebrate. As our business continues to grow, our focus on quality has never been stronger. Here are a few of our favorite highlights:Celebrating our 18th year in business, in which time we have established...

The Phil Crosby Workshop

The Phil Crosby Workshop

News Article   Last month, we brought our company leaders from across the country together to talk about one very important topic: quality. At Nationwide Power, we take the Phil Crosby approach to defining quality, whereas quality is simply conformance to...

Newsletter Signup

Sign up below to stay informed with latest industry trends, products, and news.



Solutions

Feedback

January 10, 2020

"We have been with you for a number of years now, and our tech, Brian, is and always has been a pleasure to deal with. Brian is very knowledgeable and gives us pointers and advice on our equipment."

View All - John G
Illinois

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