News Article

The Phil Crosby Workshop

Dec 26, 2019 | Nationwide Power

 

Last month, we brought our company leaders from across the country together to talk about one very important topic: quality.

At Nationwide Power, we take the Phil Crosby approach to defining quality, whereas quality is simply conformance to requirements and the result of a carefully constructed cultural environment. In other words, we ensure quality and consistency by establishing processes and procedures that are closely adhered to throughout the service chain.

 

While delivering on quality is free, the price of non-conformance – or the price when quality standards aren’t met, can be quite costly. During our Phil Crosby seminar, our team focused on process refinement and ensuring a zero-defect system is in place. We look at quality as preventing defects or mishaps from ever occurring in the first place, rather than cleaning up messes or putting out fires after the fact.

 

Consider this: Have you worked or done business with a company that is constantly putting out the same fire over and over again? Examples may include incorrect product, out-of-stock product, missing deadlines, or pricing errors. Possibly the most relevant story of 2019 is what happened with Boeing and the 737 Max quality issues. After months, or even years, those same fires persist. This is due to a lack of effective processes, and as such, a lack of quality. The bottom line: the customer suffers.

The idea of creating standards and quality as a way to create customer success – this idea is deeply ingrained in the Nationwide Power company culture, from day one of onboarding, through continuing education for seasoned team members. Our entire team at Nationwide Power is committed to doing the job right the first time, every time.

As we look to 2020, not only do we intend to raise our internal bar for quality, but we challenge other service providers in our industry to do the same, for the benefit of all our customers.

Need Preventive Maintenance?

Latest News

Case Study #147 | What Could Possibly Go Wrong – Eaton 9330 15kVA

Case Study #147 | What Could Possibly Go Wrong – Eaton 9330 15kVA

Case Study In this Nationwide Power™ case study, we hope to show our customers another example of how a full-service contract will save our customers time, money, and headaches in both  the short term and in the long run. In this case study, we particularly focus in...

2020 – A Year in Review

2020 – A Year in Review

News Article As the year 2020 has come to a close, we’re all looking forward to a better and brighter year ahead in 2021. For a lot of companies throughout the country, business came to a pause in late March of last year. Nationwide Power™ was no exception. However,...

Eaton’s new Ferrups FX UPS has launched

Eaton’s new Ferrups FX UPS has launched

News Article We’re excited to share that our partners at Eaton have released the new Ferrups FX UPS! Below is an excerpt from Eaton. Click here to learn more. “Combining a reliable and customizable design with a remote-control display screen featuring a LED bar, the...

Newsletter Signup

Sign up below to stay informed with latest industry trends, products, and news.



0 Comments

Submit a Comment

Your email address will not be published. Required fields are marked *

Solutions

Feedback

February 23, 2021

"Dirk is a great professional. Great communication and flexibility to work around our facilities’ schedules. He has worked well with us and I hope he continues to be our tech."

View All - Adam K
Ohio

Newsletter

Sign up below to stay informed with latest industry trends, products, and news.



Pin It on Pinterest