News Article

The Phil Crosby Workshop

Dec 26, 2019 | Nationwide Power

 

Last month, we brought our company leaders from across the country together to talk about one very important topic: quality.

At Nationwide Power, we take the Phil Crosby approach to defining quality, whereas quality is simply conformance to requirements and the result of a carefully constructed cultural environment. In other words, we ensure quality and consistency by establishing processes and procedures that are closely adhered to throughout the service chain.

 

While delivering on quality is free, the price of non-conformance – or the price when quality standards aren’t met, can be quite costly. During our Phil Crosby seminar, our team focused on process refinement and ensuring a zero-defect system is in place. We look at quality as preventing defects or mishaps from ever occurring in the first place, rather than cleaning up messes or putting out fires after the fact.

 

Consider this: Have you worked or done business with a company that is constantly putting out the same fire over and over again? Examples may include incorrect product, out-of-stock product, missing deadlines, or pricing errors. Possibly the most relevant story of 2019 is what happened with Boeing and the 737 Max quality issues. After months, or even years, those same fires persist. This is due to a lack of effective processes, and as such, a lack of quality. The bottom line: the customer suffers.

The idea of creating standards and quality as a way to create customer success – this idea is deeply ingrained in the Nationwide Power company culture, from day one of onboarding, through continuing education for seasoned team members. Our entire team at Nationwide Power is committed to doing the job right the first time, every time.

As we look to 2020, not only do we intend to raise our internal bar for quality, but we challenge other service providers in our industry to do the same, for the benefit of all our customers.

Need Preventive Maintenance?

Latest News

Nationwide Power Continues to Put Safety First

Nationwide Power Continues to Put Safety First

News Article   Congratulations to the team at Nationwide Power for another consecutive year of zero safety incidents! The team at Nationwide Power is committed to delivering the highest quality standards, and with that comes a strong focus on safety as well. In...

A YEAR TO CELEBRATE

A YEAR TO CELEBRATE

News Article   As we look back on 2019, we have much to celebrate. As our business continues to grow, our focus on quality has never been stronger. Here are a few of our favorite highlights:Celebrating our 18th year in business, in which time we have established...

Newsletter Signup

Sign up below to stay informed with latest industry trends, products, and news.



0 Comments

Submit a Comment

Your email address will not be published. Required fields are marked *

Solutions

Feedback

January 21, 2020

"Dan was very professional and helpful. Answered all our questions and did the work quickly and efficiently."

View All - Drew S
Pennsylvania

Newsletter

Sign up below to stay informed with latest industry trends, products, and news.



Pin It on Pinterest