News Article

The Phil Crosby Workshop

Dec 26, 2019 | Nationwide Power

 

Last month, we brought our company leaders from across the country together to talk about one very important topic: quality.

At Nationwide Power, we take the Phil Crosby approach to defining quality, whereas quality is simply conformance to requirements and the result of a carefully constructed cultural environment. In other words, we ensure quality and consistency by establishing processes and procedures that are closely adhered to throughout the service chain.

 

While delivering on quality is free, the price of non-conformance – or the price when quality standards aren’t met, can be quite costly. During our Phil Crosby seminar, our team focused on process refinement and ensuring a zero-defect system is in place. We look at quality as preventing defects or mishaps from ever occurring in the first place, rather than cleaning up messes or putting out fires after the fact.

 

Consider this: Have you worked or done business with a company that is constantly putting out the same fire over and over again? Examples may include incorrect product, out-of-stock product, missing deadlines, or pricing errors. Possibly the most relevant story of 2019 is what happened with Boeing and the 737 Max quality issues. After months, or even years, those same fires persist. This is due to a lack of effective processes, and as such, a lack of quality. The bottom line: the customer suffers.

The idea of creating standards and quality as a way to create customer success – this idea is deeply ingrained in the Nationwide Power company culture, from day one of onboarding, through continuing education for seasoned team members. Our entire team at Nationwide Power is committed to doing the job right the first time, every time.

As we look to 2020, not only do we intend to raise our internal bar for quality, but we challenge other service providers in our industry to do the same, for the benefit of all our customers.

Need Preventive Maintenance?

Latest News

Nationwide Power Hosts Annual Power Summit, Power Summit 2020

Nationwide Power Hosts Annual Power Summit, Power Summit 2020

News Article   Earlier this month, Nationwide Power hosted the 2020 Power Summit, flying in team members, vendors, OEM partners, and guest speakers from across the country to talk critical power and our quality culture. The week-long Power Summit included topics...

Case Study # 136 | Emergency Service on MGE EPS 6000 UPS

Case Study # 136 | Emergency Service on MGE EPS 6000 UPS

Case Study   Nationwide Power™ is the leading provider in the critical power supply industry. Our core business is the sales and service of uninterruptible power supplies and UPS batteries, along with supporting other critical power components such as emergency...

Nationwide Power Continues to Put Safety First

Nationwide Power Continues to Put Safety First

News Article   Congratulations to the team at Nationwide Power for another consecutive year of zero safety incidents! The team at Nationwide Power is committed to delivering the highest quality standards, and with that comes a strong focus on safety as well. In...

Newsletter Signup

Sign up below to stay informed with latest industry trends, products, and news.



0 Comments

Submit a Comment

Your email address will not be published. Required fields are marked *

Solutions

Feedback

February 13, 2020

"I am glad I signed up for the PM package. I have had overheating issues in the past. Your guy noticed it has its own little AC unit built into the door. We turned it on, and it works great. I would recommend Nationwide Power again."

View All - Erik B
Wisconsin

Newsletter

Sign up below to stay informed with latest industry trends, products, and news.



Pin It on Pinterest