Nationwide Power was on site for a regularly scheduled UPS preventive maintenance (PM) call. Upon restarting the Powerware 9315 after the major PM from maintenance bypass, the bypass contactor began chattering open and closed while applying bypass input.

After standard troubleshooting, it was confirmed that the following parts required replacement due to age:

• 3-phase relay for K5
• Bypass control board
• Aux switch for K5

These parts were ordered through the Nationwide Power Corporate Warehouse on a Friday and arrived on site on Monday.

The Critical Power Professional™ arrived back on site to install the parts, and the Powerware 9315 UPS unit was placed back in service as fully functioning.

Per the OEM, the Powerware 9315 has reached end of life. Many service providers would recommend a full equipment replacement, due to not having access to parts inventory to resolve issues on obsolete units. However, Nationwide Power was able to assist the customer and further extend their unit’s end of life.

Note: Nationwide Power customers have the option of selecting a full-service contract where all emergency calls and time & material rates are covered under the annual contract price.

When customers hire Nationwide Power for preventive maintenance checks without a full-service contract, all time & material rates and/or emergency calls are billed separately.

Full-service contracts have many benefits to the customer, including priority service, expedited order processing and shipping, and guaranteed parts inventory.

On obsolete equipment, securing a full-service contract becomes increasingly more important. Nationwide Power is diligent in ensuring that all units under contract have the ability to be reasonably serviced. By electing a full-service contract, customers have a sense of security knowing that there is ample parts inventory to service their unit as long as the contract is in place. Priority service is given to customers under full-service contracts.

Not only does a full-service contract provide an extra level of security and comfort for the customer, it is often more cost effective as well. In this example, the itemized preventive maintenance appointments and time & material rates for the above repairs would equate to roughly two years of a full-service contract.