Case StudyIn this Nationwide Power™ (NP™) case study, we highlight the importance of knowing what your electrical infrastructure is, and what is supported by your UPS. This case study specifically looks at the Eaton Powerware 9330-15kVA UPS. Product 9330-15kVA UPS...
Top Workplace of 2022
News Article
Top Workplace of 2022
Corks popping and fireworks fireworkin’. That’s the sound of our team celebrating!
Each year, approximately 1,500 companies are invited to compete for a spot on the “Top Workplaces” list . The process is extensive and relies on anonymous surveys and interviews with employees across all industries, looking for culture drivers that are critical to the success of any organization including: alignment, execution, and connection, just to name a few. The data has been compiled and the results are in: Nationwide Power, is honored to claim their 2022 title as a Top Workplace.
You may have heard us a few times already as we talk about company culture, “Doing it right the first time”, and our commitment to providing a quality-first and team-first environment. However, when our own team members take a stand on behalf of the company, that’s when you know it’s legit!
The critical power industry isn’t typically the first that comes to mind for a culture-first, team-first environment. In fact, Nationwide Power’s business model of focusing inward on quality is one of the differentiators that sets us apart from competitors. We asked our Vice President, Jim Hallingstad to chime in on what makes us so unique compared to our competitors, and he wasn’t shy with his comments: “It’s important that our team members, especially our Critical Power Professionals™ in the field who are interacting with our customers day in and day out, know that they’re heard and that their voice matters. After all, it is the team members doing the actual work and who know their jobs the best, not the managers. Why would we not want to encourage our people to help improve their processes and increase quality, which in turn helps make our customers successful?”
During the COVID-19 pandemic, when many of our competitors reduced hours or furloughed employees, we made it a priority to keep every team member and even hired new ones. While this may have had a short-term cost to the company, the long-term gain of shifting the focus to process refinement and quality assurance, along with taking care of the team, will have a longstanding ROI.
Hallingstad added, “While many companies are struggling to recruit and retain good talent, it’s just not an issue we have at Nationwide Power. With strong retention numbers, we really haven’t felt the effect of the ‘Great Resignation’ that is crippling companies across all industries. This is true throughout our company, including our Critical Power Professionals™ in the field. It’s really a testament to the culture of quality our team has built, why our turnover is low, and why our team voted their workplace as a Top 2022 Workplace.”
Related Articles:
https://nationwidepower.com/news/case-study-153-dirft-doing-it-right-the-first-time/
https://nationwidepower.com/news/nationwide-powers-commitment-to-customers-during-the-covid-19-pandemic/
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Case Study #155 | Knowing Your Infrastructure
Case Study #154 | Check Battery Alarm
Case StudyIn this Nationwide Power™ (NP™) case study, we show the importance of regularly scheduled maintenance inspections and replacements of age-based components. This case study focuses specifically on the replacement of batteries on a Best FerrUPS FE18kVA. An...
Top Workplace of 2022
News Article Corks popping and fireworks fireworkin’. That’s the sound of our team celebrating! Each year, approximately 1,500 companies are invited to compete for a spot on the “Top Workplaces” list . The process is extensive and relies on anonymous surveys and...
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Solutions
Case Study #153 | DIRFT (Doing It Right the First Time)
Case Study
Case Study #153 | DIRFT (Doing It Right the First Time)
Nationwide Power™ (NP™) is the leading provider in the critical power supply industry. Our core business is the sales and service of uninterruptible power supplies and UPS batteries. Our 57,000 square foot warehouse, with over $10 million in parts and equipment inventory, provides us the ability to service nearly all major makes and models of UPS equipment.
Additionally, NP has built strong relationships with each of the original equipment manufacturers (OEMs) over the past two decades, allowing for the best possible support for our customers.
In this case study, we highlight the importance of having a service provider that is committed to quality by “Doing It Right the First Time.” This case study specifically looks at an Eaton/Powerware 9315-300kVA UPS.
| Product | Eaton/Powerware 9315-300kVA UPS |
| Application | Medical |
| Synopsis | The customer requested onsite support for a Critical Power Professional™ (CPP™) to check the battery connections on an Eaton/Powerware 9315-300kVA UPS that recently had them replaced by a different vendor. |
| Preliminary Actions |
Upon inspection of the UPS batteries, the CPP found the following conditions left by the other service provider’s installer:
|
| Resolution |
After thoroughly documenting the findings and informing the customer, the CPP performed the re-installation that includes the following:
|
| Root Cause |
The customer’s Eaton/Powerware 9315-300kVA UPS is covered by an NP full-service contract. However, to save money by going with the lowest-priced bidder, the battery replacement was awarded to and performed by a different vendor. Since Nationwide Power did not perform the initial battery replacement, the work performed to bring the UPS and UPS batteries back to factory specifications became billable and was not covered under the full-service contract. The added cost ended up equaling or exceeding the amount that was saved by going with the lowest-priced bidder. Because the UPS is under a full-service agreement with NP, the UPS battery replacement would have been done right the first time to avoid risk of downtime, dropping the critical load, and adding otherwise avoidable expenses to NP and the customer. |
| Additional Reading |
https://nationwidepower.com/news/case-study-140-eaton-9px-installation-error-by-competitor/ |
Nationwide Power provides 24/7/365 technical support to ensure that everything operates and transitions successfully before, during, and after any power outage.Request a quote Call | 800-868-2780 E-Mail
We are your critical power infrastructure partner!
Latest News
Case Study #155 | Knowing Your Infrastructure
Case StudyIn this Nationwide Power™ (NP™) case study, we highlight the importance of knowing what your electrical infrastructure is, and what is supported by your UPS. This case study specifically looks at the Eaton Powerware 9330-15kVA UPS. Product 9330-15kVA UPS...
Case Study #154 | Check Battery Alarm
Case StudyIn this Nationwide Power™ (NP™) case study, we show the importance of regularly scheduled maintenance inspections and replacements of age-based components. This case study focuses specifically on the replacement of batteries on a Best FerrUPS FE18kVA. An...
Top Workplace of 2022
News Article Corks popping and fireworks fireworkin’. That’s the sound of our team celebrating! Each year, approximately 1,500 companies are invited to compete for a spot on the “Top Workplaces” list . The process is extensive and relies on anonymous surveys and...
Newsletter Signup
Solutions
Case Study #152 | The Importance of the Critical Power Environment
Case Study
Case Study #152 | The Importance of the Critical Power Environment
In this Nationwide Power™ Case Study, we show the importance of a controlled environment and how one can never be over-prepared for the unexpected. This case study specifically looks at the Eaton/Powerware 9330-30kVA UPS.
| Product | Eaton/Powerware 9330-30kVA UPS |
| Application | Distribution |
| Synopsis | Our Critical Power Professional (CPP™) was onsite for age-based full capacitor and fan replacements. After completing the installation and trying to bring the unit back online, the display had no characters, and the unit would not come back online. |
| Preliminary Actions | After some initial troubleshooting and tracing back from the display, the CPP™ found that a lizard had shorted out the power supply and damaged the display board. |
| Resolution | The CPP™ ordered a replacement power supply and display boards for next-day delivery. After replacing both boards, the CPP™ was able to bring the unit back online. With a full-service contract to stand behind, the customer was able to secure parts and labor for next-day installation. |
| Root Cause | Component failure was caused by an external source, in this case a lizard that was most likely searching for warmth. From time to time, and in different geographic regions, we encounter some unique environmental situations. Some of these can be prevented with strict environment controls, while others can be more challenging. Use best practices to keep your critical electrical equipment safe. |
| Additional Reading |
https://nationwidepower.com/news/case-study-133-overheated-ups-batteries-in-eaton-93e-30kva/ https://nationwidepower.com/news/case-study-147-what-could-possibly-go-wrong-eaton-9330-15kva/ |
Nationwide Power provides 24/7/365 technical support to ensure that everything operates and transitions successfully before, during, and after any power outage.Request a quote Call | 800-868-2780 E-Mail
We are your critical power infrastructure partner!
Latest News
Case Study #155 | Knowing Your Infrastructure
Case StudyIn this Nationwide Power™ (NP™) case study, we highlight the importance of knowing what your electrical infrastructure is, and what is supported by your UPS. This case study specifically looks at the Eaton Powerware 9330-15kVA UPS. Product 9330-15kVA UPS...
Case Study #154 | Check Battery Alarm
Case StudyIn this Nationwide Power™ (NP™) case study, we show the importance of regularly scheduled maintenance inspections and replacements of age-based components. This case study focuses specifically on the replacement of batteries on a Best FerrUPS FE18kVA. An...
Top Workplace of 2022
News Article Corks popping and fireworks fireworkin’. That’s the sound of our team celebrating! Each year, approximately 1,500 companies are invited to compete for a spot on the “Top Workplaces” list . The process is extensive and relies on anonymous surveys and...
Newsletter Signup
Solutions
Case Study #151 | The Cost of Deferred Maintenance
Case Study
Case Study #151 | The Cost of Deferred Maintenance
In this Nationwide Power™ Case Study, we show the importance of performing preventive maintenance and completing recommendations. This case study is about a Mitsubishi 9900A 150kVA UPS.
After several attempts over the course of many months trying to schedule the first major preventive maintenance inspection (PM), a new customer finally responded by placing an emergency call indicating that there was smoke coming from their uninterruptible power supply (UPS).
| Product | Mitsubishi 9900A 150kVA UPS |
| Application | Communications/Technology |
| Synopsis | The customer was notified by the original equipment manufacturer (OEM) of an AC capacitor recall, which was covered under warranty at no cost. For over a year, the customer did not respond to the OEM to take corrective action, and as a result the AC capacitors failed. This caused smoke, damage, and forced the UPS into bypass, putting their critical load at risk to downtime. |
| Preliminary Actions | A Critical Power Professional™ (CPP™) was dispatched to the site for the first time since this was a new customer. Upon arrival, the CPP found the UPS against a wall with no rear access and was unable to remove the rear panels for proper inspection. The customer was notified that the UPS requires three feet of rear clearance and the CPP returned two days later, after rear access clearance had been provided. |
| Resolution | After the customer cut the wall open behind the UPS for access, the CPP was able to remove the rear panels where a visual inspection presented damage to 3 of the 4 capacitor assemblies. The CPP then shut the UPS down with the load on maintenance bypass. The OEM was onsite two days later and replaced the recalled capacitors, followed by the CPP performing the major PM. |
| Root Cause | Often, businesses choose to defer maintenance for a variety of reasons. In this case study, a deferred recall preceded a PM that may have identified the failing capacitors and avoided an outage. Additionally, the UPS was installed with no rear access, significantly increasing the time to repair. Fortunately, the section of wall that needed to be removed was not a block or exterior wall. In this scenario, it is reasonable to expect that the customer would have avoided all the risk for downtime and costs of having a unit on bypass had the recall been performed. Additionally, the failing capacitors and lack of rear access that hindered the repair would have been identified sooner had Nationwide Power been allowed to perform the major PM. |
| Additional Reading |
https://nationwidepower.com/news/case-study-150-the-importance-of-prevention |
Nationwide Power provides 24/7/365 technical support to ensure that everything operates and transitions successfully before, during, and after any power outage.Request a quote Call | 800-868-2780 E-Mail
We are your critical power infrastructure partner!
Latest News
Case Study #155 | Knowing Your Infrastructure
Case StudyIn this Nationwide Power™ (NP™) case study, we highlight the importance of knowing what your electrical infrastructure is, and what is supported by your UPS. This case study specifically looks at the Eaton Powerware 9330-15kVA UPS. Product 9330-15kVA UPS...
Case Study #154 | Check Battery Alarm
Case StudyIn this Nationwide Power™ (NP™) case study, we show the importance of regularly scheduled maintenance inspections and replacements of age-based components. This case study focuses specifically on the replacement of batteries on a Best FerrUPS FE18kVA. An...
Top Workplace of 2022
News Article Corks popping and fireworks fireworkin’. That’s the sound of our team celebrating! Each year, approximately 1,500 companies are invited to compete for a spot on the “Top Workplaces” list . The process is extensive and relies on anonymous surveys and...
Newsletter Signup
Solutions
Case Study #150 | The Importance of Prevention
Case Study
Case Study #150 | The Importance of Prevention
Nationwide Power™ is the leading provider in the critical power supply industry. Our core business is the sales and service of uninterruptible power supplies and UPS batteries, along with supporting other critical power components such as emergency generators, switch gear, and HVAC. We publish critical power related case studies, highlighting best practices and quality standards.
In this case study, we highlight batteries in a Liebert NXb, in which the Critical Power Professional™ found loose battery connections during a routine preventive maintenance (PM) inspection.
| Product | Liebert NXb UPS |
| Application | Manufacturing Data Center |
| Synopsis | During the first visit with a new customer, a regularly scheduled minor battery PM inspection was performed by the Critical Power Professional (CPP™), who identified three batteries that load tested as weak. |
| Preliminary Actions |
Part of the CPP’s standard procedure for performing preventive battery maintenance is to load test each battery. While batteries may show correct voltages with a standard Fluke meter, placing a battery under load will identify true cell integrity and any degradation weaknesses. With the CPP measuring battery system voltages, currents, and ohmic values, a final load test of each battery identified three batteries load testing under 60% (56%, 41%, 17% respectively). |
| Resolution |
Upon further inspection of the three weaker load tested batteries, the CPP found that all three batteries had loose battery cable connections, one of which was only finger tight. After torquing to the correct battery hardware specifications, the batteries were load tested again and readings were in acceptable ranges. Since the customer was under an emergency service contract with Nationwide Power, this preventive maintenance inspection was part of the included coverage and there was no out-of-pocket expense to the customer. |
| Root Cause | The battery connections were improperly torqued by the previous service provider. As a result of routine preventive maintenance inspections, system load loss was avoided. Additionally, loose connections could have caused excessive resistance/heat, leading to a possible “thermal condition” or fire. |
| Additional Reading |
ttps://nationwidepower.com/news/case-study-133-overheated-ups-batteries-in-eaton-93e-30kva |
Nationwide Power provides 24/7/365 technical support to ensure that everything operates and transitions successfully before, during, and after any power outage.Request a quote Call | 800-868-2780 E-Mail
We are your critical power infrastructure partner!
Latest News
Case Study #155 | Knowing Your Infrastructure
Case StudyIn this Nationwide Power™ (NP™) case study, we highlight the importance of knowing what your electrical infrastructure is, and what is supported by your UPS. This case study specifically looks at the Eaton Powerware 9330-15kVA UPS. Product 9330-15kVA UPS...
Case Study #154 | Check Battery Alarm
Case StudyIn this Nationwide Power™ (NP™) case study, we show the importance of regularly scheduled maintenance inspections and replacements of age-based components. This case study focuses specifically on the replacement of batteries on a Best FerrUPS FE18kVA. An...
Top Workplace of 2022
News Article Corks popping and fireworks fireworkin’. That’s the sound of our team celebrating! Each year, approximately 1,500 companies are invited to compete for a spot on the “Top Workplaces” list . The process is extensive and relies on anonymous surveys and...
