Case StudyNationwide Power™ (NP™) is the leading provider in the critical power supply industry. Our core business is the sales and service of uninterruptible power supplies and UPS batteries. Our 57,000 square foot warehouse, with over $10 million in parts and...
Case Study #149 | The Additional Hidden Costs of Choosing the Lowest Price
Case Study
Case Study #149 | The Additional Hidden Costs of Choosing the Lowest Price
In this Nationwide Power™ case study, we show the importance of having a qualified Critical Power Professional™ (CPP™) perform maintenance on your critical infrastructure equipment. This case study specifically looks at the Liebert NX 120kVA UPS.
A Nationwide Power CPP was onsite to perform a regularly scheduled preventive maintenance (PM) inspection. During the PM inspection, the CPP noticed that the input voltages were running high, and the output voltages were unbalanced.
| Product | Liebert NX 120kVA UPS |
| Application | Medical Facility |
| Synopsis | During a regularly scheduled PM inspection, high input and unbalanced output readings were found. To further troubleshoot, the uninterruptible power supply (UPS) was placed into maintenance bypass to observe the voltages. No changes were observed and as the unit was being transferred back out of bypass, a short buzzing sound was heard. The transfer had failed, and the critical load was lost. The downtime was further extended because the failure cleared a fuse in the maintenance bypass panel. Site electricians were called in to help repair the bypass panel. After several hours, a replacement fuse was found and installed, and the maintenance bypass was operational again. |
| Preliminary Actions | A Critical Power Professional™ (CPP™)initiated troubleshooting and found 3 blown output fuses, 3 failed static switch silicon controlled rectifiers (SCRs), and a possible bad SCR driver board. Parts were ordered and shipped from Nationwide Power’s inventory via next day air. Upon returning to the site to repair, the CPP replaced all the parts that were ordered. Continuing the troubleshoot, the CPP focused on the output capacitor section, based upon the output voltage symptoms. Additionally, the output capacitors were recently replaced by another vendor who was awarded the job based upon lowest price, and therefore seemed like a logical place to start. |
| Resolution | After in-depth troubleshooting and removing UPS covers, the CPP was able to determine that the capacitor pan assembly wiring harness plug was not plugged into the UPS. After plugging the capacitor pan connector into the UPS and returning all other parts that were removed, the UPS was restarted, with customer approval, and placed back online in normal mode. |
| Root Cause | Human error caused by a simple electrical connection not being completed. Even though Nationwide Power was the service provider contracted to maintain the customer’s critical power infrastructure, a lower price option was selected to replace the UPS capacitors. The quality of service, or lack thereof by the other vendor resulted in the “lowest price” costing an additional $5,000 in repairs. The cost of downtime is not included. Unfortunately, the lowest price is not always the best price, and true cost of total ownership. |
| Additional Reading |
Nationwide Power provides 24/7/365 technical support to ensure that everything operates and transitions successfully before, during, and after any power outage.Request a quote Call | 800-868-2780 E-Mail
We are your critical power infrastructure partner!
Latest News
Case Study #153 | DIRFT (Doing It Right the First Time)
Case Study #152 | The Importance of the Critical Power Environment
Case Study In this Nationwide Power™ Case Study, we show the importance of a controlled environment and how one can never be over-prepared for the unexpected. This case study specifically looks at the Eaton/Powerware 9330-30kVA UPS. Product Eaton/Powerware 9330-30kVA...
Case Study #151 | The Cost of Deferred Maintenance
Case Study In this Nationwide Power™ Case Study, we show the importance of performing preventive maintenance and completing recommendations. This case study is about a Mitsubishi 9900A 150kVA UPS. After several attempts over the course of many months trying to...
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Case Study #148 | The Cost of Deferred Maintenance
Case Study
Case Study #148 | The Cost of Deferred Maintenance
In this Nationwide Power™ Case Study, we show the importance of routine maintenance and its impact on the overall health and life of UPS systems. This case study specifically looks at the Toshiba 1600EP 22kVA UPS.
A new customer reached out to our team after their UPS failed to carry the critical power load. Their Toshiba 1600EP 22kVA UPS system is 9 years old and has not had regular preventive maintenance.
| Product | Toshiba 1600EP 22kVA UPS |
| Application | Radio Communications |
| Synopsis | The business recently conducted a generator test, which included a load test on their 9-year-old Toshiba 1600EP 22kVA UPS system. When the UPS system was unable to carry the load, the on-site generator technician reported a burnt smell. Our team was contacted for further inspection. |
| Preliminary Actions | A Critical Power Professional™ (CPP™) was dispatched to the site where the CPP found older batteries installed in the unit, along with inductor failure and lack of capacitor maintenance. |
| Resolution | After in-depth troubleshooting and pricing repair costs, it was determined that the most cost-effective and reliable solution to the customer would be a full system replacement. A full system replacement would come with a one-year manufacturer warranty, newer and more efficient technology, and the option of going with a modular unit for better future scalability and redundancy. |
| Root Cause | Some businesses often choose deferred maintenance as part of cost saving efforts. Unfortunately, this can lead to larger out-of-pocket expenses in the future. In this scenario, it is reasonable to expect that the customer would have extended the life of their UPS system by at least 5 years with proper maintenance, lowering the overall cost of ownership. |
| Additional Reading |
Nationwide Power provides 24/7/365 technical support to ensure that everything operates and transitions successfully before, during, and after any power outage.Request a quote Call | 800-868-2780 E-Mail
We are your critical power infrastructure partner!
Latest News
Case Study #153 | DIRFT (Doing It Right the First Time)
Case StudyNationwide Power™ (NP™) is the leading provider in the critical power supply industry. Our core business is the sales and service of uninterruptible power supplies and UPS batteries. Our 57,000 square foot warehouse, with over $10 million in parts and...
Case Study #152 | The Importance of the Critical Power Environment
Case Study In this Nationwide Power™ Case Study, we show the importance of a controlled environment and how one can never be over-prepared for the unexpected. This case study specifically looks at the Eaton/Powerware 9330-30kVA UPS. Product Eaton/Powerware 9330-30kVA...
Case Study #151 | The Cost of Deferred Maintenance
Case Study In this Nationwide Power™ Case Study, we show the importance of performing preventive maintenance and completing recommendations. This case study is about a Mitsubishi 9900A 150kVA UPS. After several attempts over the course of many months trying to...
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Solutions
Case Study #147 | What Could Possibly Go Wrong – Eaton 9330 15kVA
Case Study
Case Study #147 | What Could Possibly Go Wrong – Eaton 9330 15kVA
In this Nationwide Power™ case study, we hope to show our customers another example of how a full-service contract will save our customers time, money, and headaches in both the short term and in the long run. In this case study, we particularly focus in on a 15-year-old Eaton 9330 UPS system.
In 2018, Nationwide Power acquired a customer who purchased new batteries and installation, along with a preventive maintenance contract. Due to budget constraints, they opted for annual maintenance only in place of a full-service contract that would have covered parts, labor, and travel.
| Product | Eaton 9330 15kVA UPS |
| Application | Local County Support |
| Synopsis | The Eaton 9330 UPS system is located in the basement of the facility and is not often monitored. Upon a random inspection, an on-site team member reported that the unit was in alarm but was not aware of how long the system had been in an alarm status. |
| Preliminary Actions | A Critical Power Professional™ (CPP™) was dispatched to the site. After in-depth troubleshooting, it was identified that the power supply board had failed and required replacement. |
| Resolution | One of the major competitive advantages that Nationwide Power holds is the vast inventory of parts and equipment on-hand, totaling over $10 million in value and covering 57,000 square feet of warehouse space.
Once the customer approved the parts order and repair, the Nationwide Power team was able to expedite the shipment of the parts and installation within just 2 calendar days. Under a full-service contract with Nationwide Power, the power supply board would have been repaired/replaced the same or next day with no additional expenses. The customer would have also saved over $5,000 over the course of the calendar year. |
| Root Cause | While the power supply board failure may have been inevitable in this situation, the out-of-pocket expense to our customer was not.
Our job as a critical power service provider is to guide our customers in the best way possible. We understand the market, the limitation on available parts inventory – particularly in obsolete UPS models, and the potential compound expense of deferred maintenance. Our ultimate goal is to provide value to our customers by offering affordable and predictable service plans, where Nationwide Power takes the guesswork out of “what could possibly go wrong?” |
| Additional Reading | For a common list of questions to ask when receiving quotes from multiple service providers, visit us at: |
Nationwide Power provides 24/7/365 technical support to ensure that everything operates and transitions successfully before, during, and after any power outage.Request a quote Call | 800-868-2780 E-Mail
We are your critical power infrastructure partner!
Latest News
Case Study #153 | DIRFT (Doing It Right the First Time)
Case StudyNationwide Power™ (NP™) is the leading provider in the critical power supply industry. Our core business is the sales and service of uninterruptible power supplies and UPS batteries. Our 57,000 square foot warehouse, with over $10 million in parts and...
Case Study #152 | The Importance of the Critical Power Environment
Case Study In this Nationwide Power™ Case Study, we show the importance of a controlled environment and how one can never be over-prepared for the unexpected. This case study specifically looks at the Eaton/Powerware 9330-30kVA UPS. Product Eaton/Powerware 9330-30kVA...
Case Study #151 | The Cost of Deferred Maintenance
Case Study In this Nationwide Power™ Case Study, we show the importance of performing preventive maintenance and completing recommendations. This case study is about a Mitsubishi 9900A 150kVA UPS. After several attempts over the course of many months trying to...
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Solutions
2020 – A Year in Review
News Article
2020 – A Year in Review
As the year 2020 has come to a close, we’re all looking forward to a better and brighter year ahead in 2021.
For a lot of companies throughout the country, business came to a pause in late March of last year. Nationwide Power™ was no exception. However, it was during this uncertain time that we decided to shift our focus towards internal improvement.
According to Vice President Jim Hallingstad, “2020 started out strong and was tracking to be a year of significant growth. In January we embarked on a companywide quality and process improvement program, so as we got into March and everything pretty much came to a halt, we were able to focus a lot of our efforts on quality and process improvements. This downtime allowed our entire team to focus on just that. As the economy began re-opening and businesses started to resume some operations, we were in an even better position than before to provide the highest level of service to our customers.”
During trying times, we try to remember the saying, “true character shows in the face of adversity.” While Nationwide Power continued to grow to have one of the largest footprints across the country, it has strived to maintain its family-like culture. During the pandemic, Nationwide Power’s commitment to its team members and customers was loud and clear. As a result, there were no furloughs, layoffs, or salary reductions and hiring commitments made in early March were honored despite an initial downturn in business volume. Hiring also continued throughout the pandemic, and still continues today.
As an essential business, Nationwide Power continued to operate and provide emergency service throughout the United States for all existing customers during the onset of COVID-19. Certain safety measures were put in place to protect both its team members and customers.
Due to the dedication and teamwork of every single employee and a loyal customer base, Nationwide Power was able to show yet another year of positive growth, despite all of the hurdles.
Even through all the uncertainty, Nationwide Power has continued to hire corporate team members along with additional Critical Power Professionals™ to service customers in the field.
“The fact that we can continue to have positive outcomes under the most challenging circumstances is a true testament to the commitment of our entire team.” -Jim Hallingstad, VP
Latest News
Case Study #153 | DIRFT (Doing It Right the First Time)
Case StudyNationwide Power™ (NP™) is the leading provider in the critical power supply industry. Our core business is the sales and service of uninterruptible power supplies and UPS batteries. Our 57,000 square foot warehouse, with over $10 million in parts and...
Case Study #152 | The Importance of the Critical Power Environment
Case Study In this Nationwide Power™ Case Study, we show the importance of a controlled environment and how one can never be over-prepared for the unexpected. This case study specifically looks at the Eaton/Powerware 9330-30kVA UPS. Product Eaton/Powerware 9330-30kVA...
Case Study #151 | The Cost of Deferred Maintenance
Case Study In this Nationwide Power™ Case Study, we show the importance of performing preventive maintenance and completing recommendations. This case study is about a Mitsubishi 9900A 150kVA UPS. After several attempts over the course of many months trying to...
Newsletter Signup
Solutions
Eaton’s new Ferrups FX UPS has launched
News Article
Eaton’s new Ferrups FX UPS has launched
We’re excited to share that our partners at Eaton have released the new Ferrups FX UPS! Below is an excerpt from Eaton. Click here to learn more.
“Combining a reliable and customizable design with a remote-control display screen featuring a LED bar, the Eaton Ferrups FX UPS provides rugged, IIoT-ready protection for your industrial power infrastructure. The Ferrups FX UPS supports extended runtime applications and can be deployed in harsh power environments where traditional uninterruptible power supply models are susceptible to power surge events. This industrial UPS is a completely updated and revitalized edition that builds upon the decades of proven performance of the legacy Eaton FERRUPS UPS.
Applications: Oil and gas, military deployments, 911 centers, machinery automation industrial automation, harsh electrical environments, manufacturing facilities, water/wastewater and healthcare”
Connected UPS for industrial applications | Ferrups FX UPS (1.1 – 18kVA) | Eaton
Latest News
Case Study #153 | DIRFT (Doing It Right the First Time)
Case StudyNationwide Power™ (NP™) is the leading provider in the critical power supply industry. Our core business is the sales and service of uninterruptible power supplies and UPS batteries. Our 57,000 square foot warehouse, with over $10 million in parts and...
Case Study #152 | The Importance of the Critical Power Environment
Case Study In this Nationwide Power™ Case Study, we show the importance of a controlled environment and how one can never be over-prepared for the unexpected. This case study specifically looks at the Eaton/Powerware 9330-30kVA UPS. Product Eaton/Powerware 9330-30kVA...
Case Study #151 | The Cost of Deferred Maintenance
Case Study In this Nationwide Power™ Case Study, we show the importance of performing preventive maintenance and completing recommendations. This case study is about a Mitsubishi 9900A 150kVA UPS. After several attempts over the course of many months trying to...
